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TBI Highlights Woman of the Channel Sue Pero from TBI

Sue is currently an Omni Center Support Trainer at TBI. Sue came to Chicago about five and a half years ago to pursue better opportunities, thinking she may get a job in biotech and ended up getting a job in the call center instead as part of the old Time Warner team. She was in the call center for one and a half years before eventually working on the Leapfrog campaign (TBI’s old Inbound Team).

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Chicago, IL, May 20, 2019 – TBI, The largest, privately-owned technology distributor, announced today that CRN®, a brand of The Channel Company, has named Jackie Landuyt, Director of Finance to its prestigious 2019 Women of the Channel list. The leaders on this annual list are from all areas of the IT channel ecosystem; representing technology suppliers, distributors, solution providers, and other IT organizations. 

Each is recognized for her contributions to channel advocacy, channel growth and visionary leadership.

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Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Tina Gravel of Cyxtera.

An award-winning executive with more than 25 years of experience in the IT outsourcing, cloud, security and SaaS industries, Tina is SVP of Global Channels and Alliances at Cyxtera. Prior to Cyxtera, Tina was a Senior Vice President of Global Channels and Strategic Alliances for Cryptzone, a Cyxtera Business. Before joining Cryptzone, Tina held the role of General Manager and Vice President for Dimension Data’s Cloud Services Business in the Americas. Tina also served as Vice President of Worldwide Sales and Marketing at Nirvanix, leading the company’s sales, marketing and indirect channel programs.

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The annual TBI Big Event was held in Chicago at the historic Soldier Field on May 9th, bringing together some of the largest vendors and most knowledgeable industry experts in the channel.

At the event kick-off, Granite Telecommunications, a $1.4 billion provider of communications services to multilocation businesses and government agencies, presented a ceremonial check to JDRF representatives and announced a $10,000 donation to JDRF to fund diabetes research.

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Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Joy Alfafara of Comcast. 

Joy is a Partner Sales Manager in the Chicago region working within the Indirect Channel Sales Organization for Comcast Business for the last four years. She works with local solutions providers supplying sales support and helping to grow their business through the Comcast Business portfolio with offerings that include SD-WAN, Ethernet, Advanced Voice Services, and SMB products.

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Cloud is changing the network. According to Frost & Sullivan, almost 70% of IT decision makers in the U.S. report that they will be replacing branch routers with an SD-WAN appliance. Additionally, nearly three-quarters of US respondents report that they plan to include cloud-based security services with their SD-WAN solution.

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This article was originally published on Comcast Business Community. 

The rate at which technology is evolving is increasing almost exponentially. In the business sector, hardware has given way to software-defined everything, while many on-premises technologies are now offered as a service. Much of the advances in technology over the last few years have been the direct result of the growing ubiquity of the cloud and faster connectivity speeds, both of which have enabled companies to adopt digital transformation technologies to help them work smarter and more efficiently.

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Chicago, IL, May 1, 2019—TBI, the largest, privately-owned master agent and technology distributor, announces today that they’ve signed a distribution partnership agreement with Talkdesk, an enterprise contact center platform. Talkdesk's Contact Center Platform has been named a visionary (for second year in a row) in Gartner's most recent Contact Center Magic Quadrant, as it empowers companies to make the customer experience a competitive advantage.

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The Master Agent names their first woman to join the executive team

CHICAGO – MAY 1, 2019 – The largest, privately-owned master agent and technology distributor, TBI (formerly Telecom Brokerage Inc.) announced the promotion of Corey Cohen from Director of Marketing to Vice President of Marketing. This promotion makes Corey the first woman to join the master agent’s now seven person executive team.

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TBI's Emily Ball and Bryan Reynolds deliver May Channel News.

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Master Agent and technology distributor TBI Highlights Woman of the Channel, Leah Bromley of AT&T. 

Leah is currently a Regional Director for AT&T in the Alliance Channel. She has more than 20+ years experience working at AT&T, all within in the channel programs. She leads a team of channel managers and technical sellers that provide local support for master agents in the Western Region of the United States.

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Blogs are informal articles written for the purpose of showing your thought leadership and expertise on a topic. Blogging provides a myriad of benefits not only to your website, but to your business overall.

Here are five quick tips to help you get started on the path to blogging.

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TBI Highlights Woman of the Channel Brigid O'Brien from TBI

Brigid is currently a National Channel Manager at telecom master agent, TBI, supporting west coast partners. She has 20+ yrs of experience working in Channels within the telecommunications/technology sector.

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TBI Highlights Woman of the Channel Kathryn Wilkie from TBI

Kathryn began her TBI career as a Sales Trainer where she was responsible for on-boarding new partners and providing training around TBI’s resources, support processes and solutions' implementations for our partners’ customers.  

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TBI Highlights Woman of the Channel, Jody Hagemann of Comcast Business. 

Jody is the Senior Director of Product Management at Comcast Business. She has more than 20 years of experience in telecommunications, specifically service operations design, new product/feature launch, product-to-product migration and life cycle management. 


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TBI's Emily Ball and Bryan Reynolds deliver April Channel News.

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The opportunities for CCaaS sales are not limited to a specific vertical or business size; companies of all sizes and of all verticals want to reap the rewards of customer satisfaction and loyalty, both of which ultimately have direct impact on their topline revenue in the form of things like decreased customer churn, increased lifetime value of a customer and increased customer advocacy. They also see additional operational benefits in improved agent utilization and lower total cost of ownership.

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Survey says 95% of IT leaders see a direct connection between communications technology and business profitability.

The expectations of customers today include brand interactions and experiences that are completely seamless and effortless no matter the location, time or touchpoint. Welcome to the Age of the Customer. In this era, digitally-savvy customers are changing the rules of business, creating opportunities for companies that can adapt to the evolving environment and risking the sustainability of those that can’t.

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TBI Highlights Woman of the Channel, Iris Martell of Comcast Business. 

Iris Martell is a Regional Channel Manager for Comcast Business.  She is a 17-year telecom veteran with several top performer and over achievement awards to her credit. 

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This article was written by Zane Long, SVP Global Channel Sales, RingCentral

Today, engaging with customers over digital channels is crucial to business success. Almost 70% of the North American population is online. Social media, internet surfing, mobile and desktop messaging apps have woven themselves into our daily lives. In as little as five years, a customer’s options to communicate with businesses have increased significantly. Long gone are the days when you called a company, left a message, and never received a response. Nowadays, customers expect to communicate in a way that is most convenient for them.

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