Cloud Communications Architect and Tech Guru, John Romeo, shares how outbound dialing can really benefit your customers’ businesses, especially at a time when many organizations are looking to improve efficiency and better manage headcount.

Outbound dialing is more than just the stigma of a robo-call anymore - it can be as adaptive and advance as any inbound IVR treatment but in reverse. The advantage to calling your customer vs. waiting for them to call you is the ability to control the volume and staff appropriately, instead of attempting to guess your busy hour and falling short, creating a poor customer experience. Plus, having multi-skilled agents handling both inbound calls and participating in an outbound campaign maximizes your workforce efficiency.

Cloud Infrastructure Architect and TBI Tech Guru, Jim Demetrius, shares his insight on how to make this year better than the last – and how to avoid some of the same mistake if possible. Apply this insight to your own business and share with your customers.

The last thing any of us want to do is to replay 2020 with all the year’s ups, downs and uncertainties.  This past year has been crazy to say the least, for all of us personally and professionally.  We had to learn to work from home and manage our time appropriately and interact with our peers on new and different platforms.  We all managed to figure out the Zoom calls and conference calls – and putting a sticky note over the camera of our laptops so no one could see us!

TBI's Emily Ball and Bryan Reynolds deliver March Channel News.

Today, your customers operate their IT infrastructure and run applications across many cloud environments. They continue to invest in cloud for easy deployment, flexibility, cost management and performance. Nearly all organizations have embraced a multi-cloud strategy – 93% according to Flexera 2020 State of the Cloud Report. The pandemic sped up transformation initiatives, and technology partners should capitalize on migrations and improving experience. If you have not downloaded it yet, be sure to get The Cloud Journey Guide for insights on how to maximize demand.

The new role has the TBI veteran leading greater partner expansion and driving revenue growth for the Master Agent.

CHICAGO, IL - March 3, 2021 – Leading technology distributor, TBI, announces the promotion of Matt Turczyniak to Regional Vice President of Sales for OmniCenter and Channel Sales Enablement. In his new role, Turczyniak will drive more profitable growth for TBI, its partner community and providers through call center campaigning and teaming programs utilizing TBI’s broad portfolio of 140+ providers.

Leading master agent further demonstrates commitment to supporting channel partners by adding Channel Managers in Texas area, Eastern region, and a specialized mobility Channel Manager.  

CHICAGO - March 3, 2021 – Leading technology distributor, TBI, announces the addition of three new Channel Managers to support TBI’s growing partner community. Specializing in mobility, Aram Kelekian will work with partners to actively grow their voice and mobility sales. Nicholas Amelang is a new Channel Manager supporting partners in the Texas, Oklahoma, Kansas, and Arkansas. Amy Gordon joins as an Inside Channel Manager supporting the Eastern region.

The addition will allow TBI partners to offer their customers using AWS the ability to control and optimize costs.

CHICAGO, IL – March 3, 2021 — TBI, North America’s leading technology brokerage firm, announces the addition of CloudSaver to their provider portfolio. CloudSaver is an AWS consulting partner that specializes in providing cost optimization as a managed service. By using their proprietary technology and highly experienced AWS certified engineers, CloudSaver can help reduce a customer’s overall AWS cloud spend by more than 50%.

The partnership brings down the barriers to managed security services for providers,

ISVs, systems integrators, MSPs and agents

CHICAGO, IL – March 3, 2021 — TBI, North America’s leading technology brokerage firm, announces the addition of Privafy to their provider portfolio. Privafy’s cloud-based security solutions simplify, strengthen, and deliver affordable security SaaS solutions by eliminating the need for dedicated hardware, software, and specialized security expertise.

The partnership brings an omnichannel cloud communications (CPaaS) platform with end-to-end customer experience capabilities to TBI’s partner community.

CHICAGO, IL – March 3, 2021 — TBI, North America’s leading technology brokerage firm, announces the addition of Infobip to their provider portfolio. Infobip offers a global, omnichannel CPaaS platform that supports communications over email, SMS, RCS, mobile app messaging, WebRTC, live-chat, voice, video, and OTT chat apps, including WhatsApp, FB Messenger, Apple Business Chat, and Google Business Messenger. Leveraging their native CPaaS platform, Infobip offers three enterprise-class SaaS offerings – CCaaS, customer engagement automation, and no-code chatbot build solutions, to address customer experience (CX) needs across a customer journey.

Learn how Lumen helped this company improve performance, enhance security & create live data to support their fully remote workforce with high bandwidth.

Challenge

Routing real-time data to advisors helping clients

Many people receive health benefits through their employers. Yet, the vast majority of organizations are not actually in the business of health and wellness or equipped to help employees navigate the complex world of healthcare. Users often need guidance to understand their benefits and where to find medical assistance. Enter Accolade.

By Joey Penick, Vice President of Marketing, Lumen

Back in the early days of broadband internet connectivity, all broadband just meant “fast”. Years later, broadband options have diversified. Today, fiber is gaining traction as it outpaces more traditional options in performance and reliability. Learn more in this article about how fiber can take medium-sized business connectivity to the next level.

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Rosana Filingeri, from Cybersafe Solutions.

Rosana is the Vice President of Business Development at Cybersafe Solutions. She leads a team responsible for developing and cultivating global business development opportunities for Cybersafe and its partner base.

Rosana’s passion for the industry and expertise has allowed her to quickly rise through the ranks with Cybersafe Solutions. Having experience in roles such as Account Management and Strategic Partnerships has allowed Rosana to truly understand what’s important to clients and partner’s alike. Rosana now leverages this unique position to effectively train her team members and partners on how to cultivate strong relationships, identify new cybersecurity opportunities and expand their current book of business.

Prior to joining Cybersafe Solutions, Rosana began her career with IT research and Advisory firm, Gartner, Inc. It was in that role where she truly found her passion for the cybersecurity industry. Supporting the Education Sector, she quickly understood how important a strong cybersecurity program is cross industry.

Rosana has been named one of CRN's 2020 Next-Gen Solution Provider Leaders and currently sits on the advisory board and serves as a mentor for multiple universities. Rosana holds a B.S.B.A in Sales with a Minor in Marketing from the Earl N. Phillis School of Business at High Point University.

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Jacqueline Duffy, from Rackspace.

Based in Austin, Texas, Jacqueline Duffy (Jacki) has over 12 years of channel sales experience. Jacki works with the channel partner community to enable, coach, and advise them to help their customers adopt and implement next-generation technologies; specifically, around managed cloud services. With her current role as Global Partner Sales Leader at Rackspace Technology, Jacki is a driven, passionate sales leader focused on channel partner enablement for next-generation technologies and has a proven success record in the channel. With experience in cloud, network, colocation, collaboration, voice, equipment sales, security, and the master agent community, Jacki can empathize with the channel partner's vital role. Her goal is to make their job as seamless and painless as possible. Jacki can agonistically guide and provide her unbiased approach to the channel partner community regarding how customers should embrace the cloud today, how to get there and how they can future-proof their businesses. Thus, making the channel partner's role secure, valued, and most importantly- trusted.

Jacki approaches business with professionalism, poise, and compassion, always doing what is right and best for our channel partners and customers. She is well connected and continuously extends a helping hand to those around her.

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Gianna Scorsone, from Aircall.

Gianna recently joined Aircall as the General Manager of North America, driving the go to market strategy for the fast-growing region. She has been a strategic player in scaling sales organizations within the SaaS and tech spaces for nearly two decades. Her expertise and guidance have been instrumental in improving sales processes, enablement, revenue generation, and leadership development to drive organizations forward. 

However, she is most passionate when she is part of a community, helping to empower and mentor others in order to reach their personal and professional goals. Gianna's impressive results and visionary leadership were recently recognized when she was named one of the 2017 Female Executives of the Year by the Stevie Awards for Women in Business. Gianna serves on the Board of Brooklyn based nonprofit Read718 as the chair of the Governance Committee, is a member of Northfield Mount Hermon's Alumni Council within the Strategic Advisory Committee, and is an advisor to a variety of organizations within the start-up community. Gianna is a self-proclaimed borough-hopper having grown up between Manhattan and Brooklyn.

The new role has the TBI veteran leading greater partner expansion and driving revenue growth for the Master Agent.

CHICAGO - February 3, 2021 – Leading technology distributor, TBI, announces the promotion of Marco Sanchez to Regional Vice President of Sales. In his new role, Sanchez focuses on driving more profitable growth for TBI and its large community of selling partners by leveraging TBI’s extensive resources and strong network of providers.

Colocation continues to be a dependable, solid solution to have in your portfolio. Need for these services are growing with the acceleration of digital transformation and with more and more businesses turning to hybrid IT and cloud-based services. Remote-work models are here to stay, and colocation allows IT staff to perform data center duties offsite. Additionally, businesses might turn to colocation to help with security both physical and for remote employees filtered traffic to a centralized, secure location with managed firewalls and proper access controls in place. Get TBI’s sell sheet on colocation to learn more benefits to your customers. 

TBI's Emily Ball and Bryan Reynolds deliver February Channel News.

CHICAGO - February 3, 2021 – TBI, the nation’s leading master agent, announces the addition of Channel Manager Stephanie Heap to serve partners in the Eastern region.

The partnership brings global network aggregation and SD-WANaaS to TBI’s partner community.

CHICAGO, IL – February 3, 2021 — TBI, the nation’s leading technology brokerage firm, announces the addition of Mosaic NetworX to their provider portfolio. A US-based communications service provider (CSP), Mosaic NetworX specializes in digital transformation (DX) for global enterprises and delivers a triad of IT strategic services – global network aggregation, SD-WANaaS, and cybersecurity and professional services – all in a highly-orchestrated, single-vendor solution.

The comprehensive mobility management solution expands mobility offerings for TBI partner community.

CHICAGO, IL – February 3, 2021 — Leading technology distributor, TBI, announces the addition of GoExceed to their provider portfolio. GoExceed offers their Mobil(X) platform, a wireless expense management (WEM) solution unique in the North American marketplace. Mobil(X) leverages machine learning to manage real-time data and integrates into customers' existing infrastructure via TicketSync. This groundbreaking WEM solution benefits businesses across any industry or vertical and is flexible enough to drive value in the SMB space all the way up to Fortune 100.