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Whether SMB or enterprise, businesses are moving their hardware and IT infrastructure to the cloud. Cloud migration requires customers to plan strategically - help them understand solutions, considerations for environments (public, private or hybrid) and service delivery options.

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CHICAGO - May 14, 2018 – Telecom Brokerage Inc., announced today that CRN®, a brand of The Channel Company, has named Corey Cohen, Director of Marketing to its prestigious 2018 Women of the Channel list. The executives who comprise this annual list span the IT channel, representing vendors, distributors, solution providers and other organizations that figure prominently in the channel ecosystem. Each is recognized for her outstanding leadership, vision and unique role in driving channel growth and innovation.

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Everyone talks about ‘cloud’ and defines it in their own way. Because of the various definitions and interpretations, the topic of cloud has become an instant eye-roll or sense of boredom when brought up.

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In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.

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As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.

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This article was originally published on the 8x8 blog.

Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.

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A majority of companies have some sort of firewall. Many feel a false sense of protection and don’t even know the potential risks of insufficient armor. 

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