Download TBI's Contact Center Comparison guide to learn our best-of-breed CCaaS providers and understand their differences and positioning.

Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center. 

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.

The Worldwide IT spend (hardware, software and telecom) is projected to total $3.5 trillion in 2017, a 2.7 percent increase from 2016, according to Gartner, Inc. Though according to a Channel Partners and 451 Research Global Channel Survey, 45% of partners lack the personnel resources to sell outside the U.S.

TBI’s BIG Event takes place June 14th and 15th and it’s sure to deliver.

We’re excited to host over 200 partners to learn what’s new and what decisions are taking place that impact our businesses.

TBI is the only master agency that is the most strategically aligned with AT&T, CenturyLink, Comcast Business and Verizon.

Although enterprises across the world greatly differ, both culturally and operationally, a commonality they share is the need to connect their disparate workforces. Now more than ever, we’re seeing a sharp, global rise in telecommuting, with 34 percent of business stating that over half of their full-time employees will be working remotely by 2020. While this has benefitted businesses by opening the doors to worldwide talent, it has also created more opportunity for partners to drive new revenue streams from UCaaS.

Given that ‘managed services’ can mean so many things to so many people, let’s dispense with the term for a moment and ask something more fundamental: What is the basic task that corporate IT leaders are trying to accomplish with their infrastructure?