3 Ways Customers Win with Mitel Cloud

Communicating is an essential part of any office environment. But technology, processes and individual choices can get in the way. As cloud applications are exploding in popularity among businesses both large and small, business communications are moving to the cloud.

Unified Communication (UC) is the integration of real-time, enterprise communication services such as instant messaging, voice, mobility features (including extension mobility and single number reach), audio, web & video conferencing, desktop sharing, data sharing, interactive whiteboards, call control and unified messaging (integrated voicemail, email, SMS, fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types. UC carriers have struggled to integrate separate disparate products into a single interface. Mitel owns
their products end-to-end including team and external collaboration.

The way teams collaborate has fundamentally changed in the last few years. There are seemingly endless tools, apps and software that claim to transform the collaboration experience. Some do more to make good on that promise than others—and you can’t forget to account for the context for how they fit into your organization’s customer’s overall IT mix and processes. Given all this change, here are a few important things to know about team collaboration and the tools associated with it to help you get the most of collaboration for your customers with Mitel Cloud (MiCloud) services.mitel-blast_002.jpg

#1: Team collaboration saves you time
Lost productivity is a big problem and it costs businesses millions of dollars each year. In fact, the average knowledge worker, according to some estimates, spends more than one hour every day simply trying to communicate with people via emails, meetings, leaving voicemails, etc. Cloud-based team collaboration software can save you valuable time and money. For instance, you can stop checking multiple messaging apps. You can reach colleagues right away. You don’t have to juggle other
people’s calendars anymore. You can get answers now—not waiting until you’re back in the office. Team collaboration saves you time, and time is money—so it’s good team collaboration software is a win-win scenario.

#2: BYOD improves team collaboration and communications
In case you didn’t know BYOD is expanding in popularity due to a rise in millennials in the workforce. When your business leverages BYOD policies you can utilize business collaboration apps that help your company become more productive, efficient, and collaborative. BYOD helps optimize your business as well, since you can do more with less. Employees only need a single device that they can use for personal and work purposes.

#3: Team collaboration gives experiences, not just transactions
In your day-to-day life, you can probably start a TV show on one device, pause it, and then start it on another device right where you left off. As consumers get more and more used to this kind of behavior, we begin to see this sort of persistent experience move into the business world, especially in collaboration software where collaboration can start at a desktop and continue seamlessly on a smartphone. If your business communications systems don’t support a seamless experience across multiple devices, you might be missing an opportunity around a big shift in how your workforce expects to get things done.


About the Author
Mitel® (NASDAQ: MITL) (TSX: MNW) is a global leader in business communications that easily connect employees, partners and customers -- anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry's broadest portfolios and the best path to the cloud. With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications.

For more information contact Erminio Lalli erminio.lalli@mitel.com or visit www.mitel.com.