TBI Highlights Woman of the Channel Sue Pero from TBI
Sue is currently an Omni Center Support Trainer at TBI. Sue came to Chicago about five and a half years ago to pursue better opportunities, thinking she may get a job in biotech and ended up getting a job in the call center instead as part of the old Time Warner team. She was in the call center for one and a half years before eventually working on the Leapfrog campaign (TBI’s old Inbound Team).
She saw that she may be a better fit on the Call Center Support Team and made the move, handling all call center orders as well as working for several PODs in the old support system, mostly focusing on specific Channel Managers. When the PODs broke up, she handled all cable pre-sales for the office for a few weeks and eventually transitioned to post-sales for Comcast while handling call center support. She began building training materials at this time and would occasionally be moved between projects they needed help figuring out. Shortly after, she would need to train her replacements on the process she had created.
Eventually, the TBI Omni Center was born, and our current support team was built around the job Sue was doing. She became the Cable Support Manager, while also handling the building and implementation of all of the training for the team. After some time, she was moved to training full-time to allow her to fully focus on building and teaching materials as well as fleshing out Sharepoint. She also on-boards new vendors and partners and does her part to make the office a better place by taking care of TBI’s office plants and working on the camaraderie committee, which she also headed for a time.
What do you love about your job?
The fact I can help new partners and help team members learn the ropes and watch them grow
What do you like about working at TBI?
I've been here long enough and because of my work with the camaraderie team, I know pretty much everyone and can walk around and have entertaining conversations with them. This also allows me to find information about things they may be struggling with so we can build training for them.
"If at first you don't succeed, lower your standards."
It's a struggle to strive for perfection. I prefer to embrace wabi sabi and find peace in knowing perfection is not attainable, so I shouldn't beat myself up for not reaching it."
What is a key tidbit you give to others?
Be polite and patient, but don't let people walk all over you. Compliment little things about others like a nice piece of jewelry. It makes people feel better and opens doors you wouldn't expect.
Favorite vacation/getaway destination?
I enjoy going camping. It's good to get outside of the city. With appropriate planning it's especially fun to load up my frame pack and spend a couple of days at a stretch in the Hiawatha National Forest in the UP exploring Pictured Rocks National Lakeshore. They say you can't take rocks from the beach, yet somehow a few always seem to make there way home with me 😄
If you could have any superpower what would it be?
The ability to allow others to see things from one another's perspective. I think that would promote harmony through greater understanding.