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8x8 Is Adding a New Face of Contact Center

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.

8x8 recognized that these customer communications are critical to companies of all sizes, and engineered cloud contact center solutions to fit the needs of businesses from Enterprise to Small Business. By offering ease of use, security, advanced analytics and revolutionary economics, a new type of contact center solution is giving businesses and teams a new and intelligent way to maintain and manage open lines of communications with customers, partners and fellow employees.

8x8 Virtual Contact Center – The Complete, Agile, and Global Contact Center for Enterprises of all Sizes

call-ctr.jpgFor mid-market and enterprise companies, 8x8’s industry leading Contact Center as a Service (CCaaS) solution, Virtual Contact Center, is an obvious choice that combines not just world-class contact center capabilities, but also workforce optimization and analytics, advanced business phone and collaboration services and unified communications.

8x8 Virtual Contact Center’s next generation capabilities enable enterprises of all sizes to better manage their global contact centers, increasing agent productivity and personalizing every customer interaction. 

  • Quality ManagementVCC’s cloud-native quality management tools are easy to use and feature a robust portfolio of monitoring capabilities for high-touch interactions including full scoring, recording and management tools. 
  • Customer Journey Analytics: VCC Customer Journey Analytics provide a step-by- step breakdown of the customer’s experience from the point when the call was answered until it ended, allowing contact center managers to make timely, critical changes to enhance every customer interaction.
  • CRM Integration: VCC EasyConfig - an out-of-the-box CRM integration tool gives contact center managers' direct control over the agent experience at a level previously available only through costly programming or professional services.
  • Global Reach: Pairing 12 secure and redundant global data centers with the broadest array of communications solutions, VCC ensures companies have a truly global footprint with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management —anywhere in the world.

8x8 ContactNow – The Intelligent and Easy-to-Use Contact Center Solution for Teams

8x8 ContactNow is a modern cloud contact center solution that is scalable, flexible and affordable. It offers simple pay-as-you-go and monthly subscription packages, and is quick and easy-to-use and allows you to get a contact center up and running in minutes. 8x8 ContactNow makes business communications more powerful and drives internal and external customer satisfaction to new levels through:

  • No-compromises inbound calling with intelligent skills-based routing
  • Powerful outbound campaign management and predictive outbound dialing
  • Drag-n-drop IVR configuration through a web-based interface
  • Easy administration and rich analytics

8x8 ContactNow enables fast-growing businesses to deploy their first feature-rich contact center in minutes. With 8x8 ContactNow, sales and collections teams are able to increase productivity with the use of a powerful automated outbound dialing. 8x8 ContactNow also allows help desk and support teams to make the most out of real-time analytics so users can spot trends, react to them quickly, and make changes instantly. Now businesses, teams, departments and employees can take advantage of this flexible, new breed of contact center to revolutionize communications, boost productivity and improve the overall customer experience.

ContactNow is coming soon to TBI’s 8x8 Channel Partners.

 

8x8 is excited to join TBI’s Big Event (June 14-15). Attend our sessions to learn more!

  • 8x8 Presentation (June 15 | 10:45am): Learn how 8x8 can help partners give their customers what they want – an industry leading Cloud Communications solution with UCaaS, CCaaS, and collaboration on a single platform. Discover what sets 8x8 apart from the competition.
  • International Panel (June 15 | 9:45am): Listen to 8x8’s Channel Chief, Christopher Peters, discuss 8x8’s industry leading global footprint with 12 global data centers that support businesses in over 120 countries across 6 continents

 

About 8x8:

Five-time Gartner Magic Quadrant leader, 8x8, is the World’s First Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for organizations anywhere in the world. The 8x8 Communications Cloud replaces costly and complex legacy products with a simple, integrated solution that combines unified communications, team collaboration, interoperability, contact center and analytics in a single, open and real-time platform to help companies improve productivity and overall customer experience.