The customer experience
Many contact center solutions fail to connect all interaction types, presenting the agent with a complex, cluttered, and confusing desktop, making it difficult to address customer issues.
In addition to highly frustrating, complex user experiences, fractured views of the customer journey inevitably result in less-than-satisfactory experiences across the board.
8x8 corrects this challenge by providing a single, cohesive environment to handle all interaction channels and customer data. 8x8 Agent Workspace goes way beyond screen pops and integration of CRM data to allow the interface to act as an interaction hub for multiple data sources