The customer experience

Many contact center solutions fail to connect all interaction types, presenting the agent with a complex, cluttered, and confusing desktop, making it difficult to address customer issues. 

In addition to highly frustrating, complex user experiences, fractured views of the customer journey inevitably result in less-than-satisfactory experiences across the board.

8x8 corrects this challenge by providing a single, cohesive environment to handle all interaction channels and customer data. 8x8 Agent Workspace goes way beyond screen pops and integration of CRM data to allow the interface to act as an interaction hub for multiple data sources

What they need, when they need it.

Working in a contact center is a stressful job. Juggling multiple requests; balancing customer service with efficiency; and mediating situations if the person on the other end of the line has had a no good, very bad day. 

The last thing a contact center agent needs is a difficult platform in which to work. 

This article was originally published on businesswire

Italy’s #1 Digital School Now Connecting Nearly 30 Percent of All Secondary School Teachers to Students on 8x8’s Jitsi.Org Open-source Video Conferencing Solution

There’s never been a more important time for the channel community to care for customers.  Together, we can make an impact on a global scale. 8x8 is privileged to offer products and services that help support businesses and keep the global community connected and productive. 

TBI and 8x8 are committed to making the sale of UCaaS and CCaaS both easy and profitable.

TBI and 8x8's leadership teams recently met at TBI HQ for a strategy session about making our relationship stronger than ever. We are focused on streamlining pre- and post-sales operations, improving response times, and providing partners the resources they need, when they need them. From executive alignment and sales leadership to training excellence and marketing support, it's never been a better time to sell 8x8.

This article was originally published on the 8x8 blog.

Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.