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TBI Blog

Amanda Johnson



Recent Posts

No matter what type of business your company conducts, even if it is technology-based, your business can benefit from an outside set of eyes. The technology and data surrounding cybersecurity are constantly changing and evolving. This means that while you may have some of the most brilliant tech minds around grinding out your code, their focus is not necessarily security -- and the result is vulnerability.

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It’s interesting to note that device loss accounts for 41% of breaches, compared with 25% that derived from hacking and malware, according to Trend Micro. Overall, there has been a 300% increase in mobile device OS vulnerabilities since 2011, and businesses are realizing the increasingly critical need to protect the company—and customer data. As networking environments have evolved, IT departments adapted to growing security threats in mobile devices. Cabir, the first virus that infected smartphones, reared its ugly head in 2004, and by the time iPhones and other smartphones emerged, a whole new generation of security woes had been born.

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Although unified communications (UC) systems and contact center solutions have previously been thought of as separate entities, cloud technology has increasingly facilitated collaboration between the two. The Cloud removed the restrictions of on-prem hardware which enables the contact center solution's remarkable versatility and fluidity - both crucial strengths required to provide the increasingly personalized and convenient services demanded by customers in the digital age.  

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As you continue to evolve your portfolio to keep up with the evolution of technology, learning how to bundle next-gen technologies, such as network and Unified Communication (UC), can help you make a more organic transition to selling digital transformation solutions, which can be easier to manage and scale as you grow your business.

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Blogs are informal articles written for the purpose of showing your thought leadership and expertise on a topic. Blogging provides a myriad of benefits not only to your website, but to your business overall.

Here are five quick tips to help you get started on the path to blogging.

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Survey says 95% of IT leaders see a direct connection between communications technology and business profitability.

The expectations of customers today include brand interactions and experiences that are completely seamless and effortless no matter the location, time or touchpoint. Welcome to the Age of the Customer. In this era, digitally-savvy customers are changing the rules of business, creating opportunities for companies that can adapt to the evolving environment and risking the sustainability of those that can’t.

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TBI is committed to providing our partners with valuable information that helps drive sales and grow their businesses. We surveyed hundreds of customers from several of our large partners, asking them about their current technology and future needs. We talked about everything from their technology assessment cycle to their disaster recovery plans.

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It’s apparent that U.S. organizations have accepted that cloud is here to stay; A recent analysis from Maverick Research found that more than 80% of CIOs estimate that more than half of their business will be conducted on cloud infrastructure by 2020, and roughly the same number predicted that applications supported by a SaaS platform will support more than half of their business transactions.

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Unified communications as a Service (UCaaS) delivers a wealth of advantages in productivity and collaboration by integrating voice, chat, video/audio conferencing, faxing, and email. These benefits, though, come with several security challenges and often include mandatory industry standards that must be adhered to. 

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Since the mid-90’s, most organizations—even SMB—have deployed firewalls as a standard security tool, which begs the question, why does a customer need a next generation firewall (NGFW) as opposed to their current (and potentially less expensive) firewall?

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Fiber has exploded in a big way over the past year. All the major telecom and cable companies have been making massive capital investments in an effort to replace their current network assets, which are becoming increasingly outdated and are costly to maintain.

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Strategic Planning and the Path to Success.

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While most businesses have adopted some type of cloud-based technology, not all of them have implemented a unified multi-media communications platform that integrates phones, chat, email, web conferencing, and file sharing into a single cloud-based platform. UCaaS offers many benefits such as mobility, improved voice quality and exceptional reliability that Broadsoft predicts more than half of all organizations will adopt by 2020.

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The Golden Age of Communication

The market for UCaaS has made a fairly dramatic evolution over the past decade; most businesses are aware of the benefits of cloud options from a TCO perspective and are considering future migrations. However, many businesses also express concerns regarding the risks and challenges associated with a move to the cloud especially those larger in size. More specifically, organizations with more intricate IT and telecom environments often delay cloud adoption, due to existing premise-based UC investments.

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