TBI Blog

TBI Blog

Jim Bowers



Recent Posts

Tech Gurus, John Romeo and Jim Bowers, explore how security plays into your customers’ contact center solutions.

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Security operations center as a service (SOCaaS) and managed detection and response (MDR) are managed cybersecurity services that provide intrusion detection of ransomware/malware and malicious activity in the network and assist in rapid incident response to eliminate those threats with concise remediation actions. Typically, SOCaaS and MDR combine with technology solutions that have outsourced security analysts to extend security technologies and team.

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