As many people practice social distancing and in some cases isolation, technology has proven our greatest ally, keeping us connected person to person and business to consumer. Before the pandemic, people were already engaging with companies across multiple channels, by voice, text, chat, video, and social media, growing accustomed to choosing how we want to engage and getting a quick response. Now, as people are dispersed and businesses shut down, albeit temporary, these multi-channel communications have become vital. Companies and organizations have been resourceful during these uncertain times, exploring new outlets, some even changing business models as they move quickly to communicate in real-time with customers, employees and associates.
The response and urgency with which we all had to react to COVID-19 came on quickly. Suddenly, we found ourselves having to ramp up an offsite workforce, testing company productivity, IT teams and infrastructure. While some had remote employees or work from home policies, a completely remote workforce and IT infrastructure operating out of office was not a fully baked plan for most.
Go into 2020 equipped with the tools you need to make this your most successful year yet! TBI invests in a multitude of resources to make your sales faster, easier and more profitable. And as a busy selling partner wearing many hats, you need to rely on all that's available to you. Better connect with customers and augment your existing sales efforts using these TBI resources. Some you may already be familiar with and using. Some may be new to you. But all are valuable and can make a big difference in your business.