Call centers are key players in ensuring a positive experience for customers and prospects. In today’s world, people expect quick and easy access to what they need, and it is essential to the customer relationship.

However, situations occur outside a business’ control, like unexpected high call volume or natural disasters and emergencies, that cause delays or disruptions in call center responsiveness – leading to dissatisfied customers and lost sales. All businesses need to have a plan in place for when the unexpected occurs.

TBI offers call center services on-demand to help businesses on an as needed basis. Our team will work with you to determine your needs and what makes the most sense for your business. You will continue to have insight and control over all activity with detailed tracking and reporting.

Download our Call Center On-Demand sheet to learn more.

CHICAGO, IL — April 1, 2020. To better respond with in-region support for global partners and overseas business, TBI hires industry veteran Toni Leopoldo as Director of Sales based in the UK. TBI has a considerable set of partners based both in the UK and surrounding European countries; and as companies within EMEA rely more heavily on consultants for advice and vendor recommendations, the company found a leader in Leopoldo for the European indirect frontier.

Providing our partners with the tools they need to support their customers through whatever challenges arise within their own organizations—from communication and collaboration to data access and integrity—has and always will be top priority for TBI.

We have an entire team dedicated to supporting mobility sales specifically—from pre-sales quoting to porting and implementation of both hardware and solutions, the TBI back office team has what it takes to enable smooth sailing for both partners and their customers, despite the potentially daunting task at hand.

Together with support from our dedicated channel providers, TBI will provide your clients with a project management solution that will coordinate, streamline and deploy mobile workforce solutions seamlessly and headache-free. Check out this month’s download for more information about mobile workforce solutions and discovery questions to help identify the best ways to help your customers.

CHICAGO, IL – April 1, 2020 - TBI, the white-glove solutions delivery provider, continues to position itself at the forefront of the IT landscape through a new strategic partnership with TierPoint, a leading provider of secure, connected data center and cloud solutions at the edge of the internet. The addition of TierPoint not only provides partners secure, reliable, and connected infrastructure solutions, but also data storage, computing, and recovery.

Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Amanda Jardine from RingCentral.

Amanda has been in the indirect channel marketing game for almost 20 years, starting out at Qwest Communications when the channel team and concept was just starting.

A TBI Case Study

Telecom Master Agent and technology distributor, TBI, highlights Woman of the Channel, Jessie Perchonok from TBI.

Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Jackie Balkus from Spectrum.

Jackie started her Telecom career in 2003 at AT&T as a Direct Sales Representative.  She has spent the last 7 years in the Channel at Spectrum Enterprise working with partners to help grow their business with Spectrum.

Telecom Master Agent and technology distributor, TBI, highlights Woman of the Channel, Melissa Bruns from TBI.

Today’s workloads and application demands require networks to be configured for prioritization as well as easy and quick access to clouds and colocation. IaaS refers to cloud-based infrastructure resources delivered to organizations via virtualization technology that helps build and manage servers, network, operating systems, and data storage. It eliminates the need for remote access hardware, helps with data replication and virtual access, offers security options, and provides an operational expense model.

This download will provide insight into three real-world scenarios to help illustrate the benefits of IaaS for small to mid-sized businesses.

Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Sara Wollesen from IntelePeer.

As the Sr. Manager of Partner Marketing, Sara Wollesen is responsible for developing and implementing marketing activities across all areas of IntelePeer’s indirect partner channel.

Telecom Master Agent and technology distributor, TBI, highlights Woman of the Channel, Jennifer Kim from TBI.

Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Tiffany Harris from Spectrum.

Tiffany, a Regional Channel Manager for Spectrum Enterprise, has been with the company for 9 years, as both a coax and fiber direct sales rep.

Telecom Master Agent and technology distributor, TBI, highlights Woman of the Channel, Heather Huss from TBI.

As the next decade begins to unfold, digital transformation conversations will pivot to the change experience—improving the move to the cloud and what it means for organizations as a whole, their network and data, as well as both employees and customers. We’re already seeing technologies such as AI and machine learning taking the lead by automating specific business functions and making strides to improve process and overall experiences.

CHICAGO—February 5, 2020 –TBI announced the recent addition of Scott Ward, Cloud Communications Architect and part of the Tech Gurus team as one of the newest members of the TBI family.

CHICAGO—February 5, 2020 –TBI announced the recent addition of Chantal Dalton, Director of Marketing as one of the newest members of the TBI family.

Chicago—January 20, 2020.  TBI, the white-glove solutions delivery provider, continues to position itself at the forefront of the IT landscape through a new strategic partnership with Corvid Cyberdefense. The addition of Corvid Cyberdefense provides partners an all-in-one cybersecurity solution called Haven™. Haven is not simply a technology, but a complete IT security platform designed for SMBs that addresses the three core areas of cybersecurity: protection, detection and response. This solution integrates all the proactive and reactive mechanisms into one seamless, managed solution.

Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Michelle Temple from QTS.

Michelle has spent her 25 year career in Atlanta, GA, beginning in advertising agency account management and later transitioning into corporate marketing.

Start talking CPaaS. This cloud-based platform will enable your customers to add real-time communications features to their own applications. CPaaS is a platform or sandbox that applies to communication applications. This helps companies communicate with their customer while creating a better customer experience through their existing application. Traditionally, App first companies (ex. Uber) were using this solution but now we are seeing non App first companies (ex. healthcare companies using app for medical records) using CPaaS. Apps are becoming the best way for companies to put a message out or interact with their customers which is why CPaaS is becoming a more important conversation in the channel. Watch this quick video about CPaaS to help you start the conversation today.