CHICAGO, IL – July 1, 2019 - TBI, the white-glove solutions delivery provider, continuing the tradition of positioning itself at the forefront of the IT landscape through new strategic partnerships added two new vendors in July. The addition of Coresite and Netfortris not only provides partners with new sets of solutions, but also offers additional resources for end-user engagement. As always, TBI’s solution engineers are accessible to help all selling partners confidently position, design and implement the new portfolio additions.
Telecom Master Agent and technology distributor TBI highlights Woman of the Channel Morgan Kulpinski from TBI
As a Financial Analyst, Morgan works directly with TBI’s Senior VP of Finance and Director of Finance, as well as other executives, to increase overall efficiency at TBI by developing new ways to better internally report for each department.
Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Tina Smith of 8x8.
Tina Smith is the Senior Director of Channel Marketing at 8x8. She has more than 28 years of sales and marketing experience in the IT/communications industry.
CHICAGO - June 17, 2019 - TBI, the largest privately-owned master agent and technology distributor, announces the opening of their new headquarters in Chicago. The nearly 28,000 square-foot, single-floor office space enables TBI’s Chicagoland team to work more collaboratively.
The 230-person master agency relocates its Chicago headquarters to accommodate the more than 20 open positions across the sales, marketing, support, finance and engineering departments. The new space features a more open floor plan and several unique architectural elements the firm has spent the last six months selecting.
“TBI has experienced incredible success over the last few years, and we need more space to accommodate our growing workforce,” said Geoff Shepstone, President of TBI. “We secured a bigger space and spent the last several months building it out to our specifications. It’s modern and functional where TBI employees can enjoy the most up-to-date amenities and technology in an atmosphere that lends itself to creativity, productivity and fun.”
The office boasts several new features including the Technology Evaluation Center (TEC), a lab showcasing technology solutions, hands-on training, and a place to perform proof-of-concept solution testing. Another highlight of the new office is a fully equipped video studio that enables TBI to professionally produce in-house video content for both vendors and partners. The new studio is staffed by a full-time videographer to spearhead everything from customer testimonials to training videos and handle both pre and post-production. Additional features of the office include floor-to-ceiling windows offering views of the Chicago skyline, vending machines with fresh food options, beverages including cold brew coffee, a game room, and more.
With its legacy ShoreTel voice solution reaching end of life, TBI selected 8x8 for its UCaaS solution company wide. 8x8 meets TBI’s operational requirements including constant communications with our mobile workforce via telephony anywhere in the world. TBI recently deployed softphones throughout the organization with 60 legacy handsets; employees are able to utilize 8x8’s X Series platform to take their office lines with them wherever they go and connect with vendors, partners and customers via phone, video and chat, effortlessly.
The new office is located at 8550 W. Bryn Mawr, Suite 900, Chicago, Illinois. The building is minutes from O’Hare International Airport, adjacent to two interstates, and is a short walk from the CTA’s Blue Line.
“TBI is successful because of our people. We need a convenient location for both city and suburban employees, an atmosphere that fosters creativity and teamwork, and an environment that inspires all of us to do our best work. I think we’ve built it. I am certain that the new office space gives all our employees—current and future—an opportunity to prosper,” added Shepstone.
TBI officially moves into their new location on June 21, 2019. A grand opening ceremony will take place on July 17, 2019. In addition to their Chicago headquarters, TBI operates their Omni Call Center in Beaverton, Oregon.
TBI is currently hiring for several positions at their new Chicago headquarters. For more information on a career at TBI visit www.tbicom.com/about/careers-in-technology.
TBI Highlights Woman of the Channel Julia Gomulka from TBI
As a Support Manager for the cable team at TBI, Julia focuses on creating an environment for our partners to be successful by establishing best practices and lasting efficiencies.
Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Bridgitt Rhodes of Verizon Wireless.
Bridgitt Rhodes is a Managing Partner with the Verizon Agent Channel. She has been with Verizon for 15 years in various leadership roles.
TBI Highlights Woman of the Channel Megan Giarelli from TBI
As a senior commissions analyst at TBI, Megan analyzes revenue data from our carriers throughout the month and makes sure our partners are paid accurately and in a timely manner.
CHICAGO – June 5, 2019 – TBI announced a new member to its executive team with the addition of Scott Whalen as Vice President, Strategic Partnerships. The former CenturyLink sales executive joins the Master Agent to further align vendor programs and emerging solutions with TBI partners.
Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Carla Looper of CXT180.
Carla is the Managing Partner and Co-Founder of CXT180 with 20 years of IT professional experience.
TBI Highlights Woman of the Channel Sue Pero from TBI
Sue is currently an Omni Center Support Trainer at TBI. Sue came to Chicago about five and a half years ago to pursue better opportunities, thinking she may get a job in biotech and ended up getting a job in the call center instead as part of the old Time Warner team. She was in the call center for one and a half years before eventually working on the Leapfrog campaign (TBI’s old Inbound Team).
Chicago, IL, May 20, 2019 – TBI, The largest, privately-owned technology distributor, announced today that CRN®, a brand of The Channel Company, has named Jackie Landuyt, Director of Finance to its prestigious 2019 Women of the Channel list. The leaders on this annual list are from all areas of the IT channel ecosystem; representing technology suppliers, distributors, solution providers, and other IT organizations.
Each is recognized for her contributions to channel advocacy, channel growth and visionary leadership.
Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Tina Gravel of Cyxtera.
An award-winning executive with more than 25 years of experience in the IT outsourcing, cloud, security and SaaS industries, Tina is SVP of Global Channels and Alliances at Cyxtera. Prior to Cyxtera, Tina was a Senior Vice President of Global Channels and Strategic Alliances for Cryptzone, a Cyxtera Business. Before joining Cryptzone, Tina held the role of General Manager and Vice President for Dimension Data’s Cloud Services Business in the Americas. Tina also served as Vice President of Worldwide Sales and Marketing at Nirvanix, leading the company’s sales, marketing and indirect channel programs.
The annual TBI Big Event was held in Chicago at the historic Soldier Field on May 9th, bringing together some of the largest vendors and most knowledgeable industry experts in the channel.
At the event kick-off, Granite Telecommunications, a $1.4 billion provider of communications services to multilocation businesses and government agencies, presented a ceremonial check to JDRF representatives and announced a $10,000 donation to JDRF to fund diabetes research.
Telecom Master Agent and technology distributor TBI Highlights Woman of the Channel, Joy Alfafara of Comcast.
Joy is a Partner Sales Manager in the Chicago region working within the Indirect Channel Sales Organization for Comcast Business for the last four years. She works with local solutions providers supplying sales support and helping to grow their business through the Comcast Business portfolio with offerings that include SD-WAN, Ethernet, Advanced Voice Services, and SMB products.
The Master Agent names their first woman to join the executive team
CHICAGO – MAY 1, 2019 – The largest, privately-owned master agent and technology distributor, TBI (formerly Telecom Brokerage Inc.) announced the promotion of Corey Cohen from Director of Marketing to Vice President of Marketing. This promotion makes Corey the first woman to join the master agent’s now seven person executive team.
Master Agent and technology distributor TBI Highlights Woman of the Channel, Leah Bromley of AT&T.
Leah is currently a Regional Director for AT&T in the Alliance Channel. She has more than 20+ years experience working at AT&T, all within in the channel programs. She leads a team of channel managers and technical sellers that provide local support for master agents in the Western Region of the United States.
TBI Highlights Woman of the Channel Brigid O'Brien from TBI
Brigid is currently a National Channel Manager at telecom master agent, TBI, supporting west coast partners. She has 20+ yrs of experience working in Channels within the telecommunications/technology sector.
TBI Highlights Woman of the Channel Kathryn Wilkie from TBI
Kathryn began her TBI career as a Sales Trainer where she was responsible for on-boarding new partners and providing training around TBI’s resources, support processes and solutions' implementations for our partners’ customers.
TBI Highlights Woman of the Channel, Jody Hagemann of Comcast Business.
Jody is the Senior Director of Product Management at Comcast Business. She has more than 20 years of experience in telecommunications, specifically service operations design, new product/feature launch, product-to-product migration and life cycle management.
The opportunities for CCaaS sales are not limited to a specific vertical or business size; companies of all sizes and of all verticals want to reap the rewards of customer satisfaction and loyalty, both of which ultimately have direct impact on their topline revenue in the form of things like decreased customer churn, increased lifetime value of a customer and increased customer advocacy. They also see additional operational benefits in improved agent utilization and lower total cost of ownership.