Emerging technologies can drastically change the ways consumers engage with their favorite brands. That basic fact has historically driven ever-higher customer expectations--and ultimately pushed many businesses to shift strategies in search of a customer experience (CX) that earns loyalty.

In today's customer experience-driven market, business leaders are forced to ask themselves pivotal questions, such as, how do I get my business into omnichannel? And what is omnichannel in customer service?

Challenge:
How to provide reliable UCaaS solutions—one that could also align with a company-wide shift to Google, which centered around the use of G Suite productivity apps, Chromebook, and Android support.

Solution:
Omnichannel Contact Center, G Suite Integration, Communications APIs

Results:
MedXM now uses a unique combination of Vonage collaboration-enhancing cloud solutions, productivity-boosting integrations, an enterprise-grade contact center solution, and contextual communications that has redefined how they communicate with members in real time.

As Vonage expands Unified Communications internationally, we've put together a list of some critical vendor questions to ask for partners to share with their prospects as they transition their customers to the cloud.