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CCaaS Comparison Guide

TBI offers you access to top rated CCaaS players from all of Gartner’s Magic Quadrants. Each one offers you a little something different, work with TBI to find the best solution for your customer. Here is what we like most about these Magic Quadrant players.

8x8
Challenger

Perfect for businesses that want their cloud-based voice and cloud-based contact center on the same platform for simple integration.


Evolve IP
Niche

Ideal for businesses that need a powerful contact center solution and are planning to migrate other IT assets to the cloud. Evolve IP can pull through those other IT assets to the cloud for partners and substantially grow commissions over time.


Five 9
Leader

Global, robust cloud-based contact center that excels in integrating a business’ customer engagements across voice, chat, email and social media including a deep integration with Salesforce. Integrates with other CRM  systems and Customer Support applications as well.


inContact
Leader

Global, robust cloud-based contact center that excels in integrating a business’ customer engagements across voice, chat, email and social media. Integrates with CRM and Customer Support applications.


West IP
Niche

Ideal for existing Cisco environments that need to be moved to the cloud. West IP excels at global deployment and management of large Cisco contact center environments.

 

Learn more about all the CCaaS vendor's TBI has to offer. Download TBI's CCaaS Comparison Guide.

TBI-CCaaS-Vendor-Comparison-Guide