Five Good Reasons to Reconnect with MiCloud

For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.

When people think of Mitel, they think big. And we are. Mitel has millions of customers, thousands of partners and, with the acquisition of ShoreTel, one of the deepest product portfolios in the industry. But what’s really big is Mitel’s focus on enabling cloud-based UC solutions through our channel partners. With MiCloud, we’ve created a simple, powerful communications solution that delivers big features to any business, large or small. If you haven’t looked at Mitel’s cloud platforms lately, here are five reasons why TBI sales partners should re-connect with MiCloud…

Reason #1: It’s easy.
MiCloud is one solution for everything: voice, video, text, conferencing and collaboration. It has intuitive features that are easy to learn and use. It’s simple to sell, with straightforward pricing, sensible bundles and no surprises. And it’s simple to support, with a self-service portal that users can control themselves and tiered service levels available directly from Mitel.

Reason #2: It’s reliable.
MiCloud is built on a high-availability platform. It has built-in redundancy at every layer, with graceful disaster recovery tools. Agents can sell MiCloud with confidence, knowing that their customers are getting a proven, enterprise-class cloud experience that will meet or exceed their current communications systems.

Reason #3: It’s profitable.
MiCloud is sold exclusively through channel partners, so you never compete with Mitel for profits. Our role is to accelerate and increase your revenues with special promotions, streamlined customer activations and faster commissions. Along the way, we give you the support you need with technical expertise and a Customer Success Management (CSM) team that stays with you from start to finish.

Reason #4: It’s a great product.
Mitel is consistently ranked as a leader in Unified Communications (we’re a four-time Gartner Magic Quadrant Leader in UC) for a reason. We offer MiCloud in two flavors, Flex and Connect, to reflect the fact that businesses have different needs. We also tailor our offerings to specific requirements (e.g., contact centers, education, healthcare, hospitality) to ensure that customers are getting the best solution for their business, and not simply the best technology from our business. The result is a unified communications and collaboration platform that has a profoundly positive impact on your customers’ bottom line.

Reason #5: It’s a big improvement.
We’ll admit it: being bigger isn’t always better. That’s why we’ve redesigned our channel partner experience to be more personal and responsive than ever before. We’ve improved our entire support operations, beginning with more experts in more places. Then we added an easy-to-use mobile app for technical support issues, plus live chat options 24/7. Channel partners have told us it’s a big improvement, and we’ll continue to improve it with better tools and more resources.

If you’re not selling MiCloud to your customers, you’re working too hard. We’ve re-envisioned the MiCloud channel experience to be easier, faster and more profitable. Your customers get the best solution on the market today, and you get the best sales support and incentives to grow your business. Make MiCloud your go-to cloud communications partner and you’ll go farther.

Get more info on Mitel here.



Mike Conlon has been in the unified communications industry for 20 years and focused on growing, building, and managing all types of partners and distributors. He started his technology career with Cisco Systems in 1998, where he was first exposed to working with the channel. Conlon left Cisco to join TANDBERG in 2004, spending five years there in a channel capacity with the last year focused on helping grow and develop the Federal System Integration practice. He left TANDBERG in 2009 to join Polycom, where he helped re-establish the channel go-to-market strategy and participated in the development of a new channel initiative consistently recognized as a top program by CRN. During his last 18 months at Polycom, Conlon was responsible for Worldwide Channels and Distribution. Following that, he spent three years working at Series A funded startups before accepting the role as Mitel's Vice President, Global Channels.