CHICAGO, IL – TBI, the nation’s leading technology services distributor, announces the addition of Google Chrome OS to their supplier portfolio. Launching this strategic partnership provides Channel partners access to Chrome OS devices for their customers considering Contact Center as a Service (CCaaS) solutions for their businesses.
According to Deloitte, 77% of service organizations are adopting or accelerating remote work options due to the impact of COVID-19. As a result, more customer support agents are taking calls from their homes rather than the traditional office space. While businesses have adapted to this new way of work, and have quickly migrated many of their contact center solutions to the cloud, agent devices have been left behind. Chrome OS offers businesses a cloud-first OS for devices, remote management and a productive agent experience that can secure and optimize contact centers.
As part of Google’s Chrome Enterprise Recommended program, Google has worked with ten CCaaS providers to validate their market-leading solutions, including TBI suppliers 8x8, Five9, Genesys, RingCentral, NICE CXone, Dialpad, and Vonage. By partnering with TBI, Chrome OS is focused on working with Channel partners to drive adoption of Chrome OS devices in the mid and enterprise contact center markets. This new partnership will offer several benefits to the Channel including:
- Increased revenue with Chrome OS device sales: Earn one-time upfront incentives when selling Chrome OS devices (Chromebooks & Chromeboxes) with CCaaS.
- Access to Google-sourced leads: Top Channel partners will have the chance to engage with the Chrome OS sales teams on UCaaS and CCaaS customer opportunities.
- Faster CCaaS deployments: Realize CCaaS revenue faster and keep customers happy when deploying with Chrome OS.
“Looking to align TBI closer with the partner and VAR community, we are very excited to announce the addition of Google Chrome OS to our supplier portfolio. As one of the first Technology Services Distributors to partner with Chrome OS, we look forward to TBI partners taking advantage of Google Chrome Enterprise devices, further expanding CCaaS offerings with their customers,” said TBI’s SVP of Strategic Sales, Mike Onystok.
Google Chrome OS will be attending the upcoming Channel Partners Conference & Expo in Las Vegas from April 11-14. They will be joining TBI’s team as a sponsor for their after-party event at Omnia Nightclub on April 12th, speaking with Channel partners interested in Chrome OS for CCaaS. Learn more about TBI’s April 12th event on their website.
Google's mission is to organize the world's information and make it universally accessible and useful. Through products and platforms like Search, Maps, Gmail, Android, Google Play, Google Cloud, Chrome and YouTube, Google plays a meaningful role in the daily lives of billions of people and has become one of the most widely-known companies in the world. Google is a subsidiary of Alphabet Inc.
TBI is North America’s largest privately held technology services distributor. Since 1991, TBI has assisted Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and many entrepreneurs in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients’ desired business outcomes. Endorsed by partners as having the best back-office support in the Channel, TBI’s 75+ person team meticulously oversees partners’ projects, providing ongoing updates, and proactively handling any issues or escalations. Solutions engineers and subject matter experts, along with training and an award-winning marketing team, empower its partners to be the foremost authority to advise and source all of their clients’ technology needs in over 40 countries. For more information visit www.tbicom.com and follow TBI on LinkedIn.