A Hosted Voice Solution for the BYOD Environment

Long gone are the days of one device for everything- email, social media, work applications, database and server access, conferencing (web and video), etc. In order to operate a mobile workforce and disparate office locations, corporate communications infrastructure has to adapt. Real time access to corporate systems, access to third-party applications, tools and collaboration software is of the utmost importance; navigating how employees will connect is a top priority for most IT departments.

85% of organizations allow employees to bring their own devices to work.
—IDG Research Services

53% of information users use their own personal devices for work; install unsupported software; or use unsupported Internet based services like Dropbox, Skype, Twitter, or Facebook to help them do their jobs.
—Forrester 

Over 70% of mobile professionals will conduct their work on personal smart devices by 2018. 
—Forrester

With wearable technology and employees bringing their own devices to work, discussions and policies are rapidly adopted to support the Bring Your Own Device ((BYOD) culture companies large and small now grapple with. To adjust, many companies let employees purchase whatever phone they want (or choose amongst a set of company owned hardware) and reimburse either fully or partially for service.

The BYOD culture can be particularly frustrating for any IT Hosted Voice solution with BYODdepartment. A company needs to establish security and management protocols and document very explicit guidelines. They need mobile device management tools to support service and integration with existing systems. But a BYOD or mobile UC environment outweighs the frustration with an overall reduction in corporate expenses and employee productivity with enabled and facilitated communication and collaboration.

The many benefits of coupling hosted voice with BYOD
A hosted BYOD solution is essentially voice service either over the Internet or private network (pending what your company signed on with) along with unified communications. A hosted BYOD environment enables work to be conducted easily and seamlessly by allowing access and abilities that you would get from traditional virtual PBX telephone systems:

  • Employees receive calls and call out using their business extension (not personal number) on their smartphone, tablet or laptop as long as they have Internet connectivity
  • Voicemails viewed and listened to as email attachments
  • Call recording and centralized voicemail
  • Direct CRM logging and tagging
  • Presence and integrated instant messaging
  • Video, Web conferencing and screen share

BYOD is today’s reality. In order to streamline communications and get quality service and unified collaboration amongst the mobile workforce, businesses need to find ways to integrate employees’ various devices into the existing business communication platform. TBI works with the best hosted voice and UC providers who offer standardized platforms that integrate the customer’s mobile environment. Work with our channel managers to help your customers set a BYOD strategy when it comes to hosted voice and further deliver on their business goals.

 

 About the Author
As Director of Marketing at TBI, Cohen is responsible for managing TBI’s marketing communications and implementing multi-channel branding and press strategies. In addition to driving TBI’s overall marketing strategy, Cohen directs both internal and external communications to ensure the delivery of valued products and programs to providers and partners alike. You can contact Corey at ccohen@tbicom.com or connect with her on LinkedIn.