Inside TBI: The Role of a Product Support Specialist

As a Product Support Specialist at TBI, I am charged with managing one of the company’s most valuable assets: Our relationship with our agents. I work with agents on a daily basis, delivering quotes and responding to requests quickly and accurately. My job is focused on continuing to build on the trust that agents have put in TBI.

Product Support Specialists play a vital role within TBI. We work with a range of internal and external stakeholders to complete agent requests in a professional and timely manner. Requests can range from serviceability checks to quotes, order submissions, and everything in-between. We work as consultants by advising agents, and sometimes their customers, as to which solution best fits their organization’s needs.

Product Support Specialist

An important ingredient in what Product Support Specialists deliver is product and service knowledge garnered from working with more than 50 of the top service providers in the country. Because of this knowledge, we are able to offer agents a range of options which allow them to provide real strategic value to their end-user customers.

I am proud of the work my fellow Product Support Specialists and I do. We view ourselves as the ones behind the proverbial curtain making sure the collective moving parts are working together and that our agents have the tools they need to grow their businesses. We are often called the lifeline for channel sales and are a large part of what makes TBI so good at what it does: Helping our agents succeed.

For more information on how TBI’s Product Support Specialists and Channel Managers support agents contact us at

About the Author
Rifat Ahmed is a Product Support Specialist at TBI, the nation's leading Master Agent. He collaborates with agents to provide their customers with the best product recommendations and business solutions available. You can contact Rifat at or connect with him on LinkedIn here.