Employee experience and customer experience. Both have changed dramatically over the past year and will continue to evolve at a rapid pace.
That’s why we launched XCaaS - a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).
8x8 XCaaS delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.
What does this mean for your clients?
According to Metrigy Research, companies that utilize integrated unified communications (UC) and contact center (CC) solutions from a single vendor reported a nearly 100% revenue increase, a 14% cost decrease, a 57% customer ratings improvement, and a 37% agent efficiency improvement.
Contact your 8x8 Channel Account Manager today to learn more about the features that will help your clients realize real operational and revenue results.
- Meet XCaaS. Video.
- All about XCaaS. Website
- 8X MRR SPIFF. Now through June 30, 2021.
This is the future of communications and we are excited to go on this journey with you.
- The 8x8 Team.
Customer sweet spot
- Customers and prospects with on-premise telephony (PBX installed but haven’t migrated to the cloud)
- Greater than 100 telephony extension/seats
- Multiple locations with branches across the country and/or various countries
- Distributed workforce–look for companies that have or want to implement remote working
8x8 XCaaS features and benefits for your customers:
- High Availability Platform: consistent, global service delivery across all employee and customer communications with the highest levels of security, privacy, compliance and data residency adherence through a single framework and policy.
- Company-Wide Collaboration: one organization-wide directory with shared real-time presence and seamless contextual transfers between voice, video and chat interactions.
- Unified Administration: a single provisioning and configuration console for all employee communications along with single pane system-wide monitoring and reporting and mix and match user types.
- Shared Integrations: a single integration framework across contact center and cloud communications for more than 50 third-party apps, including Microsoft Teams, to simplify the technology footprint and extend it to new use cases and workflows.
- Cross-Platform Analytics: relatable, cross-platform data sets that deliver real-time insights from every interaction, as well as more powerful AI and machine learning and a complete view of customer journeys across the organization. Managers and supervisors are able to provide real-time feedback using advanced natural language processing (NLP), machine learning and AI.
