Your Choices When Outsourcing Desktop Management

Considering outsourcing desktop management? You have choices.

Keep your hardware, but free up your IT resources with MSP assistance, virtualize the desktop on-premise or put everything in the cloud.

Desktop management falls under the category of systems management (includes network and database management). A company’s IT department manages all computers within the organization and oversees all devices including desktop computers with installing and maintaining hardware and software, spam filtering, administering user permissions and handles security-related tasks like patch management, combating and preventing viruses and spyware, and controlling applications.

There are options to alleviate IT. Improve employee collaboration and productivity with desktop management, VDI and DaaS.

Download a recap of this training as a PDF.

Desktop Management Services

Utilize third-party software and/or outsourcing to an MSP. An MSP that handles managed desktop services covers a variety of things including: administration of desktops and applications, optimizing IT system efficiency and proposing new tools. Desktop Managed Services is proactive management, administration, operations, and monitoring of a company’s information technology via device and
desktop assets.

Typically an MSP will provide:

  • 24/7 management and technical support
  • Configure and manage Anti-Virus solutions
  • Monitor desktop (i.e. disk space utilization, software inventory)
  • Provide status of anti-virus and pattern files
  • User data management
  • Asset management and support
  • End User support, issue resolution with remote control assistance
  • Desktop operating system patching
  • Software inventory and management

Often times an MSP bundles desktop management with server management and additional benefits. They can help procure new hardware, dispose provision software, diagnose and work problems.

Virtual Desktop Infrastructure (VDI)

VDI is the virtualization of a host desktop operating system onto a central server that displays to remote
devices. Users access full desktop capabilities on machines that don’t need to have robust processing, storage and computing as the majority of that happens on the back-end. VDI is costly and requires IT professionals to develop and customize desktops and maintain deployment with updates and management of data traffic.

Something to consider is network connectivity as well. Because without a strong connection, VDI won’t
perform well. But, VDI affords a company both security and control.

If you outsource VDI to an MSP, they handle:

  • Securing access to apps and data from all devices
  • Data storage requirements, maintenance and management
  • Nightly and off-site backups
  • 24×7 monitoring and management
  • 24×7 phone, email and trouble ticket support
  • Management and tracking of patches and upgrades for specific software
  • Anti-virus detection and protection
  • Load balancing and redundancy
  • Management of latency issues
  • Monthly reporting on key metrics

Pending the MSP, you could receive ancillary benefits like the usage of MSP’s other core functionalities
like storage solutions, vendor management, cloud hosting services among others.

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To continue learning about Desktop as a Service (DaaS), watch TBI's "Quick & Dirty" training video above or on the University of TBI.