Are your customers ready to support a hybrid workforce?

Google and Economist Impact recently completed a survey which says 75 percent of respondents believe hybrid/flexible work will be standard practice within their organizations in the coming three years.¹

Working with remote teams and allowing for flexible schedules requires robust communication and collaboration tools. In addition to reliable, instantaneous conversations and multichannel messaging, asynchronous features will be critical to successful information exchanges.

Unified communications (UC) technologies are essential to support ongoing digital transformation. To maintain productivity, creativity and team engagement, as well as exceptional customer experience, it’s important to partner with the right UC vendor to support your customers’ needs.

Discover how UNIVERGE BLUE® can reimagine your customers’ businesses through hybrid working.

CHICAGO, IL – TBI, the nation’s leading technology services distributor, announces the addition of Google Chrome OS to their supplier portfolio. Launching this strategic partnership provides Channel partners access to Chrome OS devices for their customers considering Contact Center as a Service (CCaaS) solutions for their businesses.

The partnership brings customer support experience management to TBI’s partner community.

The customer experience

Many contact center solutions fail to connect all interaction types, presenting the agent with a complex, cluttered, and confusing desktop, making it difficult to address customer issues. 

In addition to highly frustrating, complex user experiences, fractured views of the customer journey inevitably result in less-than-satisfactory experiences across the board.

8x8 corrects this challenge by providing a single, cohesive environment to handle all interaction channels and customer data. 8x8 Agent Workspace goes way beyond screen pops and integration of CRM data to allow the interface to act as an interaction hub for multiple data sources

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Norys Trevino, from Nextiva.

What they need, when they need it.

Working in a contact center is a stressful job. Juggling multiple requests; balancing customer service with efficiency; and mediating situations if the person on the other end of the line has had a no good, very bad day. 

The last thing a contact center agent needs is a difficult platform in which to work. 

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Emily La Pierre, from TBI.

Former Fusion Connect executive and Intelisys, Inc. leader joins TBI in effort to strengthen partner and supplier resources.

Engineering leader, Joe Fizor, to head team of solution experts, further expanding partner offerings and support.

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Jacki Hoyt, from PanTerra Networks.

The partnership brings Business Internet, Monitored Business Internet, Managed Secure Business Internet, Multiprotocol Label Switching (MPLS), Software-defined WAN (SD-WAN), Unified Communications as a Service (UCaaS) and custom solutions to TBI’s partner community.

The partnership brings cybersecurity solutions to TBI’s partner community.

CHICAGO, IL – TBI, the nation’s leading technology brokerage firm, announces the addition of HarborShield Cybersecurity a DBA of Harbor Networks, Inc to their provider portfolio. HarborShield’s core offerings include customized modular security programs that can be broken out and sold a’ la carte to businesses. This includes items such as security assessments, penetration testing, vulnerability management, vCISO, policy development, incident response/forensics, incident response tabletop exercise, governance, security awareness and customized modular cybersecurity programs.

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Taylor Brown, from CableFinder.

As CPaaS continues to be utilized by businesses to enhance customer experience, several technological developments will offer benefits to businesses far beyond communications.  

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Julie Mountain, from Verizon.

The technology services distributor awarded their 2021 top-selling partners with an all-inclusive trip to Hawaii. 

TBI’s award-winning back office is unmatched in the industry. Get to know the people who make an impact. This month we shine the spotlight on Kenneth Brezsko, Project Coordinator - Mobility. 

The partnership brings connected building capabilities, cell phone notifications, and location discovery solutions to TBI’s partner community.

CHICAGO, IL – TBI, the nation’s leading technology brokerage firm, announces the addition of 911inform to their provider portfolio. The 911inform solution is the only notification and security management platform that bridges the gap of communication and situational awareness between first responders and on-site personnel of an organization. Identifying the current gaps of legacy E911 communication infrastructure, 911inform provides new innovative NG911 tools to effectively manage and solve emergencies in record-breaking response times. 911inform doesn’t replace the existing 911 system but expands upon the network to take advantage of the technology an organization currently utilizes making the software customizable for each client.

CCaaS, once considered a luxury, is now being utilized by a growing number of contact centers in the wake of the pandemic. Find out more about why contact centers are implementing the cloud-based platform. 

As hybrid work continues to grow in 2022, demand for technical solutions, such as security and cloud communications, will increase, further changing the Channel itself. Partners must be proactive in staying informed of changes in the industry if they want to take advantage of crucial selling opportunities.