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To further your knowledge on the latest and greatest technologies, and how they’re shaking up the industry, TBI has rolled out a new series of events called iMPACT. These single-day gatherings focus on how partners can capitalize on opportunities presented by solutions impacting the market, and will feature keynotes, panels, and breakout sessions with the industry’s strongest providers.

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Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.

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In May, we publicly announced the Software Defined Wide Area Networking (SD-WAN) beta launch for Comcast Business. As we continue to drive growth across our Mid-Market and Enterprise segments, we are offering new and innovative solutions to meet the unique demands of business customers with large networks stretching across multiple locations nationwide.

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TBI Welcomes Rodney Sizemore as Channel Program Manager.

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Download TBI's Contact Center Comparison guide to learn our best-of-breed CCaaS providers and understand their differences and positioning.

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Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center. 

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Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.

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The Worldwide IT spend (hardware, software and telecom) is projected to total $3.5 trillion in 2017, a 2.7 percent increase from 2016, according to Gartner, Inc. Though according to a Channel Partners and 451 Research Global Channel Survey, 45% of partners lack the personnel resources to sell outside the U.S.

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