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While high-level catch phrases won the day in non-IT circles this past year, the emergence of unified communications-as-a-service (UCaaS) — packaged telephony functions integrated with messaging, mobile, and productivity apps — made 2014 the year of voice.

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In the last five years, 90% of companies began turning to (or at least began investigating) the cloud to build infrastructure, store data, address business continuity and disaster recovery issues, and to run applications. This according to a new study published by IT industry analysts at CompTIA.

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WAYNE, Pa. — December 09, 2014 — Evolve IP™, The Cloud Services Company™, today announced that Telecom Brokerage, Inc. (TBI), a leading national technology Master Agency, is offering Evolve IP’s complete suite of award-winning cloud services including: virtual data centers /servers, disaster recovery, virtual desktops, unified communications, and contact centers.

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One of the things we talk about often is how to help our agents become complete technology advisors to their customers. The idea is that when you sell just one product or service, you are inevitably leaving a significant chunk of change on the table. Whatever 'silo' you as an agent are primarily in - whether it's IT consulting, telecom sales, managed services, etc., with TBI as a Master Agent, you are capable of providing any of the other technology services that are outside your 'silo'. In fact, there is no reason you can't be providing your customer with all of his technology needs.

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Just yesterday I was attempting to put together a Christmas list. I’m a voracious reader; I read every day for at least an hour, so my go-to gifts are always books. So last night I hopped on Amazon to look up some books that I may be interested in. The problem is, there are so many books on Amazon. So instead of randomly searching a novel in the literature canon or the flavor of the month young adult dystopian adventure novel, I went to the suggestion bar that said “Customers like you also bought…” and after scanning through about 5 pages I had a new book to add to my Christmas list.

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The small and midsize business (SMB) market (1 to 99 employees) offers many opportunities for driving significant channel revenue growth in the coming years. The challenge for VARs is understanding that companies in this market have unique business requirements and technology needs that are sometimes overlooked.

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As a Product Support Specialist at TBI, I am charged with managing one of the company’s most valuable assets: Our relationship with our agents. I work with agents on a daily basis, delivering quotes and responding to requests quickly and accurately. My job is focused on continuing to build on the trust that agents have put in TBI.

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Getting ready to pitch telecom? Finding the perfect phone and internet service for your customer is a no-brainer with these simple discovery questions:

Download "10 Telecom Questions to Ask Your SMB Customer".

 

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