TBI Blog

TBI Blog

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TBI continues to grow and better serve partners in the southwest and southeast regions.

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Trends and selling through the channel.

A report by Technavio, Global Contact Center Market for 2015-2019, shares that the American contact center market will exceed $5 Billion by 2019, growing at a CAGR of over 7%.

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BELMONT, Calif.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communication and collaboration applications, today announced its new Master Agent partnership with TBI, a leading distributor of data, network, cloud, voice and managed services. With the addition of TBI to its partner program, RingCentral continues to build in 2016 on the channel momentum it has already established.

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This article was originally published on MultiBriefs.

"The network is slow today," your customer service call center rep explains. "So
sorry, I can't access that information right now. Our network is down."

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Microsoft Office 365 is nothing new to the industry. It makes sense to deploy for customers that have different versions of Office floating throughout their 100+ machines. Those that are mindful are annoyed that a new version comes out every three years. Additionally, more costs come into play with yearly licenses for Microsoft Software Assurance, ensuring rollout of updates. Microsoft Office 365 has a small monthly user fee, with the most current version, without a large capital expenditure and without the Software Assurance purchase. The enterprise full Office allows IT to free up, with far less time spent managing, upgrading, account management and licenses especially with turnover, remote office closures and new hires.

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As businesses embrace cloud deployments, questions about cloud computing’s staying power now have a clear answer: Cloud is definitely here to stay, and the number of workloads moving to cloud infrastructures is going to increase at a faster pace than we’ve seen in the past. Whether we are talking about public, private or hybrid clouds, there’s no question cloud will play a starring role in future IT investments.

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We know IT.

We understand the pain. We’re a business too.

Like any company, TBI needs to update our business technologies and applications to remain competitive. In our quest to provide superior support and improve collaboration, we took a look at upgrading our Microsoft Office and messaging tools.

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Are your customers managing multiple cloud environments like Amazon AWS, Microsoft Azure and Salesforce? Without a solid network strategy, your customers' applications may not be functioning at full capacity. Cloud connectivity plays a key factor in the performance of cloud-based applications. Ensure you're maximizing their business investments with the right cloud connectivity. Download our guide to learn how.

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RingCentral has made significant investments in their indirect channel program and have recently announced further expansion by adding TBI as one of their premier Master Agents. They are now partnered with TBI delivering our 2500+ agents leading UCaaS technology. RingCentral touts an easier to manage, more flexible and cost-efficient communications solution to on-premise legacy systems.

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TBI Continues to Expand its National Footprint in the Southern and Midwest Region

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We’ve added SIP (Session Initiation Protocol) training to the University of TBI!

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How Collaboration and Unified Communications Can Help

In PGi’s 2016 edition of The Future of Business Collaboration we get a preview of what is on the horizon in the era of the mobile workplace. Download the full eBook here.

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The finance and healthcare industries share many similarities and challenges when selecting technology solutions. Facing ever-changing regulatory and economic issues coupled with fierce competition, organizations require efficient and speedy UCaaS. Both verticals call for advanced and secure communication and real-time collaboration.

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TBI is investing even more into developing partner resources and advancing our support services. Having a skilled engineering team at your disposal brings an elevated level of knowledge that ultimately benefits your customers. Turn to leading TBI engineers to provide expert technical advice on best-suited IT solutions, and in turn establish yourself as a true technology consultant.

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We know IT.

We understand the pain. We’re a business too.

Yes TBI is a technology distributor. Yes we know the latest technologies and work with all the leading providers. But when it comes down to it, we’re still a business. Just like your customers.

We grow, our needs change, our workforce fluctuates, we implement new strategic initiatives and navigate budget constraints. From time to time we need to take a look at our own IT infrastructure and evaluate.

Because we’re facing the same pain points as your customers, we’re sharing our technology challenges, solutions and outcomes.

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Figure out the right IP-Based connection from an enterprises’ telephone system to the service provider’s network.

With a virtual connection to the PSTN, SIP Trunking helps an organization scale, it allows for more operational cost savings. It improves voice capabilities and the overall call experience.

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Businesses depend on a solid network infrastructure. Every department within an organization relies on that infrastructure. A mismanaged network impacts almost everything from customer communication, data storage and retrieval and data analysis to collaboration and network security. Ultimately, data could be lost, productivity could lag, orders could stall and customer satisfaction could wane - all hurting the business’ bottom line.

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Described as the emerging WAN solution, SD-WAN allows customers to control their WAN service through software while linking across multiple connection types. The improved implementation process and remote management functions of SD-WAN permit retail locations, healthcare facilities, banks and other organizations with a high number of branch-type locations to realize huge benefits. 

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In order to effectively build business in the financial sector, you need to understand the biggest challenges facing the industry, from cybersecurity and regulatory compliance to increasingly sophisticated customer expectations. Learn the right solutions to truly solve your customer’s issues and pain points, and earn more money in your pocket.

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Back when I was a collegiate English professor, I built a learning website for each and every one of my classes. These sites handled a lot of different trainings and teaching functions, but the one thing that my students consistently thanked me for was making all reading materials free and accessible online. These sites weren’t just evaluation tools and grading platforms, they were valuable portals to true learning.

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