TBI Blog

TBI Blog

Recent Posts

TBI’s award-winning back office is unmatched in the industry. Get to know the people who make an impact. This month we shine the spotlight on Ariel Beller, Qualifications Specialist - Orders. 

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The partnership brings tailored, human-centric consulting services and contact center solutions to TBI’s partner community.

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The partnership brings EnTelegent’s EnVision Life Cycle Management, mobile device support, managed services and network services to TBI’s partner community.

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As companies are massively shifting to the hybrid working environment, IT Service Providers need to adjust their security strategies and service offerings to fit their clients’ infrastructure needs, help them effectively fight ransomware, and maintain business continuity.

We can help partners safeguard their clients’ business continuity and disaster preparedness by providing secure cloud and IaaS services. Read more to see how the security landscape is changing and what you need to keep your business competitive.

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TBI is proud to recognize Celebrate Diversity Month by highlighting some of the employees from our diversity and inclusion committee, RESONATE. Today, we feature TBI's Director of Partner Experience, Michelle Tamras, and what diversity means to her. 

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The technology services distributor congratulates their supplier award winners for their hard work and dedication to the organization.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Megan MontBlanc, at TBI.

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Cryptocurrency has continued to gain popularity over the past decade, ever since it first launched 13 years ago. However, the story behind it goes far beyond 2008. 

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TBI is proud to recognize Celebrate Diversity Month by highlighting some of the employees from our diversity and inclusion committee, RESONATE. Today, we feature TBI's Contact Center Systems Manager, Rifat Ahmed, and what diversity means to him. 

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Are your customers ready to support a hybrid workforce?

 

Google and Economist Impact recently completed a survey which says 75 percent of respondents believe hybrid/flexible work will be standard practice within their organizations in the coming three years.1

 

Working with remote teams and allowing for flexible schedules requires robust communication and collaboration tools. In addition to reliable, instantaneous conversations and multichannel messaging, asynchronous features will be critical to successful information exchanges.

 

Unified communications (UC) technologies are essential to support ongoing digital transformation. To maintain productivity, creativity and team engagement, as well as exceptional customer experience, it’s important to partner with the right UC vendor to support your customers’ needs.

 

Discover how UNIVERGE BLUE® can reimagine your customers’ businesses through hybrid working.

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CHICAGO, IL – TBI, the nation’s leading technology services distributor, announces the addition of Google Chrome OS to their supplier portfolio. Launching this strategic partnership provides Channel partners access to Chrome OS devices for their customers considering Contact Center as a Service (CCaaS) solutions for their businesses.

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The partnership brings customer support experience management to TBI’s partner community.

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The customer experience

Many contact center solutions fail to connect all interaction types, presenting the agent with a complex, cluttered, and confusing desktop, making it difficult to address customer issues. 

In addition to highly frustrating, complex user experiences, fractured views of the customer journey inevitably result in less-than-satisfactory experiences across the board.

8x8 corrects this challenge by providing a single, cohesive environment to handle all interaction channels and customer data. 8x8 Agent Workspace goes way beyond screen pops and integration of CRM data to allow the interface to act as an interaction hub for multiple data sources

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Norys Trevino, from Nextiva.

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What they need, when they need it.

Working in a contact center is a stressful job. Juggling multiple requests; balancing customer service with efficiency; and mediating situations if the person on the other end of the line has had a no good, very bad day. 

The last thing a contact center agent needs is a difficult platform in which to work. 

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Emily La Pierre, from TBI.

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Former Fusion Connect executive and Intelisys, Inc. leader joins TBI in effort to strengthen partner and supplier resources.

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Engineering leader, Joe Fizor, to head team of solution experts, further expanding partner offerings and support.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Jacki Hoyt, from PanTerra Networks.

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The partnership brings Business Internet, Monitored Business Internet, Managed Secure Business Internet, Multiprotocol Label Switching (MPLS), Software-defined WAN (SD-WAN), Unified Communications as a Service (UCaaS) and custom solutions to TBI’s partner community.

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