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In short order, ‘ABC Company’ needed a more reliable wide area network (WAN) connecting its retail stores. Granite delivered managed WAN and VPN services with 4G wireless backup across 1,100 sites in record time.



For more than 43 years, ‘ABC Company’ has been America’s go-to source for quality tools at the lowest prices. The family-owned company is one of the nation’s fastest-growing retailers with more than 1,100 stores nationwide, 20,000 employees and 40 million customers.



ABC Company’ had deployed MPLS networks for primary and backup to connect its stores. Unfortunately, the primary experienced outages and only had low-speed MPLS DSL as backup connections.

To improve network reliability, the retailer was looking to switch to high-speed 4G wireless backup connections at all stores.

ABC Company’ previous carrier contracts were coming up on renewal but were failing their deployments. The plan also required completion of a private network, a provider to manage it, and cutover in a short time frame as their contracts were coming up
– only five weeks - to help ‘
ABC Company’ busiest sales during holiday season.



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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Kathleen Goodwin, from Privafy.

Kathleen serves as Vice President of Marketing and Partnership Development at Privafy. She brings over 24 years of strategic and product marketing experience to her role, launching its partner program in 2019. She is responsible for channel recruitment and sales. Kathleen works closely with her partner community to enable, train, and advise them on how to serve their customers' cybersecurity needs. She's particularly passionate about the underserved security needs of small and medium-sized enterprises (SMEs). 

As a channel advocate for Privafy, Kathleen believes SMEs are a missed opportunity hiding in the open for savvy partners. As SME security concerns and threats of future attacks continue to rise, she thinks channel partners are critical to success and very well-positioned to capture a large share of the $40 billion SME market. Driven by Privafy, they'll also receive high margins with Privafy's monthly recurring revenue (MRR) model—without investing in hardware, training, or specialized training for their security personnel. 

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Revenue is important, but diversity, equity, and inclusion (DEI) are vital components to the success of a company (i.e. the “humans” who make it run) and DEI initiatives should be a key focus for businesses.

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TBI’s award-winning back office is unmatched in the industry. Get to know the people who make an impact. This month we shine the spotlight on Marja Luoma, Mobility Project Coordinator.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Shana Hafterson, from Five9.

Shana has been working in the tech industry for 13+ years and has spent 10 years working in the channel to help organizations go to market with some of the largest partner ecosystems in the world. This includes developing marketing strategies, business plans, services practices, contracts, and sales enablement programs. Shana is currently working at Five9 as a National Partner Manager managing one of our largest resellers partners and master agents.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Brittany Hodge, from RapidScale.

Brittany Hodge joined RapidScale, a Cox Business Company, in 2019 as Senior Manager, Events and Sponsorships; tasked with creating and executing events to support internal, direct-sell and our channel partners. In addition, Brittany also manages RapidScale’s sponsorship commitments and relations.

Ms. Hodge has over 12 years of experience in the events industry. Prior to her employment with RapidScale, Brittany worked as a third-party event planner in Atlanta and London with an impressive portfolio of clients around the globe. She has also been an active member within industry leadership organizations; including Meeting Planners International, Cox Business Mentor Program, and Society of Incentive Travel Excellence (SITE), where she also served on the Board of Directors of the Southern California Chapter. Most recently, she has joined the Alliance of Channel Women, with the goal of expanding her knowledge and network within the Channel community of women. Brittany studied at the University of Alabama, where she earned her BS in Hospitality Management.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Tricia Amato, from Comcast Business.

Tricia is the Comcast Business Partner Sales Manager supporting partners in and around Philadelphia.

Tricia started with Comcast in 2004 at a Keystone Region Call Center and transitioned to Comcast Business in 2007 as an Inbound Business Account Executive. Since then, she has held several positions with increasing strategic sales responsibilities, with her most recent being Senior Advanced Services Sales Manager in the Freedom Region, before moving to the channel team in 2020. Tricia brings strong industry experience and Comcast Business knowledge to her current role and is dedicated to helping her partners succeed.

When not at work, Tricia enjoys the Philadelphia city life by going to local restaurants and rooting for all Philly sports teams.

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TBI's Emily Ball and Bryan Reynolds deliver April Channel News.

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5G and IoT will change our world! That’s what we’ve been promised. For years, we have been hearing how 5G will have us working at lightning speed and how IoT will have objects and devices around us operating autonomously. As we enter the 5G and IoT world, let’s explore what this means for mobility and what is on the horizon for businesses.

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Adding Effortless Office to TBI’s portfolio allows partners to offer their managed IT services, desktop-as-a-service, compliance-as-a-service, security, help desk solutions and more.


CHICAGO, IL – April 7, 2021 — TBI, North America’s leading technology brokerage firm, announces the addition of Effortless Office to their provider portfolio. Effortless Office is a Channel-only, national managed services provider with two decades of experience pioneering a hybrid cloud approach to maximize IT environments, improve business outcomes, and create an effortless customer experience.

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The partnership adds a variety of IoT wireless monitoring solutions, along with fleet and asset tracking solutions to TBI’s portfolio, expanding IoT offerings for partners.

CHICAGO, IL – April 7, 2021 — TBI, North America’s leading technology brokerage firm, announces the addition of SensLynx to their provider portfolio. SensLynx provides IoT solutions that wirelessly connect multiple assets for businesses across the nation. SensLynx combines all the moving parts of IoT systems that any type of business can implement, streamlining productivity with devices you can monitor remotely. SensLynx adds a best-in-class national channel partner program that fits seamlessly into TBI’s agent community.

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Master Agent, TBI, Welcomes Notable Industry Players to Company’s Executive Team, To Drive Greater Partner Growth and Support New Opportunities

CHICAGO - April 7, 2021 – TBI, North America’s leading technology distributor, announces the addition of three new vice presidents to its leadership team: Anne Devine as Vice President of Marketing; Brandon Smith as Vice President of Global Sales; and Jim Wolande as Vice President of Corporate Resellers and VARs. All three have in-depth industry experience and impressive histories within the Channel, having previously held executive positions at Tech Data, Intelisys and 8x8.

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LogMeIn provides Yelp a password management solution, LastPass, that allows them to protect the credentials of all applications and tools.

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By Amber Steel

Remote work is on the rise, with 74% of professionals expecting remote work to become standard after the pandemic. As a result, many businesses have shifted their cybersecurity strategy as IT faces more challenges protecting their information from cyberattacks and data breaches with a distributed workforce.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Melanie Sunahara, from TierPoint.

Throughout Melanie's 20 years technology career, she has been driven by a passion for technology and the channel. At TierPoint, her primary functions include the development of incentive programs, ongoing revenue growth and comprehensive trainings to broaden the channel's understanding of technology solutions, programs being offered and how to deliver shared value. Melanie's ability to diversify partner capabilities (given the extensive TierPoint Cloud and data center portfolio), loyal can-do attitude and open communication style has earned the trust of partners worldwide. Always with an eye toward understanding partner products and how TierPoint’s solutions fit best within them, Melanie is recognized for her commitment to increasing revenue on all sides of the channel equation. A coveted speaker and facilitator, she provides counsel to external and internal teams on enablement campaigns nationally, empowering partners to increase earnings, product positioning and customize campaigns to help find and grow their business.

Melanie has had the honor of being recognized by several organizations for her outstanding performance and leadership, including Cloud Girls and Informa Rising Star Award and Thought leadership Achiever award in 2019; Woman of the Channel by CRN in 2019; Voted 2006 and 2007 Top 15 Channel Managers in Phone + Magazine.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Allie White, from Five9.

Allie White is a Channel Sales Manager at Five9 dedicated to strategic partners in the Midwest. Based in Chicago, Allie has over 10 years of experience in sales and 7 years of experience selling specifically into the technology industry. She has a consistent track record of success in customer facing sales along with partner facing sales and has worked at several vendors providing best in breed solutions to customers all over the nation. She has also had the opportunity to work with a diversified portfolio of partners including large strategic VARS, distributors, sub-agents, and master agents. In her current role, Allie works with the channel partner community to enable, train, and advise them to help their customer base successfully improve their customer experience and migrate to the cloud. Allie is a channel advocate and understands how vital partner relationships are to drive results. She works closely with her partner base to ensure success and to truly get to know their goals and objectives. In addition, Allie is extremely passionate about women in technology and loves to support and inspire others around her.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Ally Murtlow, from Dialpad.

Ally Murtlow serves as National Channel Director at Dialpad, the leading cloud communications platform harnessing the power of AI to empower people to get the most from unified calling, conferencing, and contact centers. 

Throughout her career, Murtlow has proven success leveraging her extensive experience in marketing, direct sales and channel management to grow revenue. While previously at 8x8 and Rackspace, Murtlow developed deep channel relationships across the nation and a growing passion for the tech industry. Murtlow is a graduate of Indiana University with a Bachelor of Arts in Journalism. When she’s not delving into a new book or spinning away on the Peloton, you’ll likely find her in the kitchen cooking/baking or planning her next trip – she grew up in London and has been to 18 countries and counting.

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TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Nikki Beck, from AT&T.

Nikki has been in sales her entire career. Early on she discovered her competitive nature coupled with a sincere desire to help businesses grow, which brought her personal enjoyment and professional fulfillment. Nikki is fortunate to harness those qualities in her current role as National Channel Manager at AT&T and ACC Business. She has the opportunity to work with the most amazing teams both internally and externally and to build upon an already successful program. Nikki is grateful to work with a highly talented team dedicated to serving their partners.

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Cloud Communications Architect and Tech Guru, John Romeo, shares how outbound dialing can really benefit your customers’ businesses, especially at a time when many organizations are looking to improve efficiency and better manage headcount.

Outbound dialing is more than just the stigma of a robo-call anymore - it can be as adaptive and advance as any inbound IVR treatment but in reverse. The advantage to calling your customer vs. waiting for them to call you is the ability to control the volume and staff appropriately, instead of attempting to guess your busy hour and falling short, creating a poor customer experience. Plus, having multi-skilled agents handling both inbound calls and participating in an outbound campaign maximizes your workforce efficiency.

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Cloud Infrastructure Architect and TBI Tech Guru, Jim Demetrius, shares his insight on how to make this year better than the last – and how to avoid some of the same mistake if possible. Apply this insight to your own business and share with your customers.

The last thing any of us want to do is to replay 2020 with all the year’s ups, downs and uncertainties.  This past year has been crazy to say the least, for all of us personally and professionally.  We had to learn to work from home and manage our time appropriately and interact with our peers on new and different platforms.  We all managed to figure out the Zoom calls and conference calls – and putting a sticky note over the camera of our laptops so no one could see us!

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