CCaaS, once considered a luxury, is now being utilized by a growing number of contact centers in the wake of the pandemic. Find out more about why contact centers are implementing the cloud-based platform. 

As hybrid work continues to grow in 2022, demand for technical solutions, such as security and cloud communications, will increase, further changing the Channel itself. Partners must be proactive in staying informed of changes in the industry if they want to take advantage of crucial selling opportunities. 

The partnership brings a unique UCaaS solution to TBI’s partner community.

CHICAGO, IL – TBI, the nation’s leading technology services distributor, announces the addition of PanTerra Networks to their provider portfolio. PanTerra is a leading UCaaS solution provider for mid-market and large enterprises. Their unique Streams solution sets them apart from their competitors; allowing customers to access a secure, business-class, unified cloud service that includes unified communications, team collaboration, file sync and share, and business analytics.

TBI’s award-winning back office is unmatched in the industry. Get to know the people who make an impact. This month we shine the spotlight on Lenee Bailey, Senior Project Coordinator. 

TBI is honored to celebrate National Mentorship Month by highlighting some of the employees who have participated in our in-house Mentorship Program. This program was created for employees to grow within the company, further preparing future leaders and strengthening employee relationships on a cross-functional level. Today, we feature TBI's Cable Specialist - Post Sales, Ashley Owca, and her experience being a mentor/mentee. 

At TBI, we are all about growing from within and developing our talent. That is why we have created a home-grown Leadership Development Program that gives TBI employees, who are interested in pursuing management, a chance to learn and practice skills that will help prepare them to lead one day. Today, we feature TBI's Executive Assistant, Ashley Kain.   

At TBI, we are all about growing from within and developing our talent. That is why we have created a home-grown Leadership Development Program that gives TBI employees, who are interested in pursuing management, a chance to learn and practice skills that will help prepare them to lead one day. Today, we feature TBI's Data Analyst, Alejandro Mancera.  

Just twenty years ago, Unified Communications as a Service, otherwise known as UCaaS, referred mostly to voice solutions and was only seen as a replacement for traditional phone services. However, it has since transformed to include a suite of business communication solutions, including phone, email, voice messaging, and conferencing. As these tools are being utilized in a variety of industries and businesses, the UCaaS market is becoming more lucrative than ever.

TBI is honored to celebrate National Mentorship Month by highlighting some of the employees who have participated in our in-house Mentorship Program. This program was created for employees to grow within the company, further preparing future leaders and strengthening employee relationships on a cross-functional level. Today, we feature TBI's Senior Director of IT, Facilities, Joel Hoffman, and his experience being a mentor/mentee. 

At TBI, we are all about growing from within and developing our talent. That is why we have created a home-grown Leadership Development Program that gives TBI employees, who are interested in pursuing management, a chance to learn and practice skills that will help prepare them to lead one day. Today, we feature TBI's Graphic Designer & Video Specialist, Emily La Pierre. 

Continuing to put their partners first, TBI invests in company resources for partner growth and expansion.

CHICAGO, IL – Leading technology services distributor, TBI, continues their commitment to the partner community through growth and expansion of employees, partner tools and provider contributions.

At TBI, we are all about growing from within and developing our talent. That is why we have created a home-grown Leadership Development Program that gives TBI employees, who are interested in pursuing management, a chance to learn and practice skills that will help prepare them to lead one day. Today, we feature TBI's Finance Manager, Morgan Kulpinski.

At TBI, we are all about growing from within and developing our talent. That is why we have created a home-grown Leadership Development Program that gives TBI employees, who are interested in pursuing management, a chance to learn and practice skills that will help prepare them to lead one day. Today, we feature TBI's Training Manager, Eric Hills.

TBI expands partner resources by promoting tenured leader for omni center team.

CHICAGO, IL – TBI, the nation’s leading technology brokerage firm, announces the promotion of Pete Miserendino from Sales Manager to Director of Sales – Omni Center. In this new role, Miserendino will oversee all inbound, outbound and base management campaigns, along with implementing new sales strategies focusing on next-gen solutions.

At TBI, we are all about growing from within and developing our talent. That is why we have created a home-grown Leadership Development Program that gives TBI employees, who are interested in pursuing management, a chance to learn and practice skills that will help prepare them to lead one day. Today, we feature TBI's Support Manager - Orders, Justine Jackson.

TBI celebrates notable industry leaders and professionals making an impact in telecom. Learn more about Woman of the Channel, Lori Phillips, from Digital Agent.

The partnership brings a true European cloud contact centre solution to TBI’s partner community.

Private equity within the Channel is increasing, especially as more companies look for outside investments to grow and expand their organizations. The B2B technology industry is a prime target for private equity firms and it’s easy to see why when the market is valued at $3.5 trillion. According to Forrester, that figure is only expected to double in terms of GDP from 5% to 10% in the next decade. 

Private equity firms can clearly see the value of the Channel, and with the future looking brighter than ever, they are keen to take advantage of the sector while it’s on the rise. However, private equity does not come without its own risks, which is why TBI continues to remain independently owned. 

The technology service distributor congratulates their vendor award winners for their hard work and dedication to the organization.  

CHICAGO, IL – TBI, the nation’s leading technology brokerage firm, announces the 2020 winners for their first-ever vendor awards, the Distee Awards. Awards were earned through a combined effort of top sales quotas, consistent support to the organization and survey data collected from TBI employees. The team gave out a total of 32 awards to both providers and leaders in the Channel with notable categories including Top Suppliers of the Year, Top Growth Supplier, Regional and National Channel Manager of the Year, and more. 

Emerging technologies can drastically change the ways consumers engage with their favorite brands. That basic fact has historically driven ever-higher customer expectations--and ultimately pushed many businesses to shift strategies in search of a customer experience (CX) that earns loyalty.

In today's customer experience-driven market, business leaders are forced to ask themselves pivotal questions, such as, how do I get my business into omnichannel? And what is omnichannel in customer service?