TBI Blog

TBI Blog

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When cybersecurity events occur, they can have major - even devastating - effects on your customer’s business. Preparedness and prevention are key, but the number of protections and cybersecurity recommendations can be overwhelming. Where should your customer start? What if an attack or threat still happens, what do they do?

TBI’s Tech Gurus put together a simple step-by-step cybersecurity events plan to address each phase within an occurrence – prepare, defend, recover. Get a straightforward outline of recommended actions and specific solutions to address what is happening at each level, from protecting and detecting to responding and remedying. Have a handy shortlist of what solutions are best.

Download the Cybersecurity Events document for a quick reference guide to protect customers from cybersecurity occurrences.

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CHICAGO, IL – April 6, 2020 - TBI, the largest, privately-owned technology solutions provider, is proud to announce that their dynamic ten-person marketing team was awarded three Hermes Creative Awards and two honorable mentions. These awards are administered and judged by the Association of Marketing and Communication Professionals (AMCP) to recognize the outstanding work of creative professionals involved in the concept, writing, and design of traditional and emerging media.

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CHICAGO, IL – April 14, 2020 - TBI, the largest, privately-owned technology solutions provider, solidifies its collaboration with Cox Business, the commercial division of Cox Communications, by entering a direct agreement. This direct agreement will allow Cox Business to enhance its channel presence in the Midwest.

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In these uncertain times, there is a lot of turmoil about how and where business will be transacted. In the channel, the telecommunications and infrastructure that run it all are being affected in a number of ways. There are challenges for businesses, whether an infrastructure is hosted on-premise or in the cloud.

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Telecom Master Agent and technology distributor, TBI, highlights Woman of the Channel, Ashley Kain from TBI.

As TBI’s Office Manager and Executive Assistant, Ashley is responsible for ensuring that both the Chicago and Portland offices run smoothly, as well as supporting TBI’s executive team, including Geoff Shepstone, President of TBI.

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Call centers are key players in ensuring a positive experience for customers and prospects. In today’s world, people expect quick and easy access to what they need, and it is essential to the customer relationship.

However, situations occur outside a business’ control, like unexpected high call volume or natural disasters and emergencies, that cause delays or disruptions in call center responsiveness – leading to dissatisfied customers and lost sales. All businesses need to have a plan in place for when the unexpected occurs.

TBI offers call center services on-demand to help businesses on an as needed basis. Our team will work with you to determine your needs and what makes the most sense for your business. You will continue to have insight and control over all activity with detailed tracking and reporting.

Download our Call Center On-Demand sheet to learn more.

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CHICAGO, IL — April 1, 2020. To better respond with in-region support for global partners and overseas business, TBI hires industry veteran Toni Leopoldo as Director of Sales based in the UK. TBI has a considerable set of partners based both in the UK and surrounding European countries; and as companies within EMEA rely more heavily on consultants for advice and vendor recommendations, the company found a leader in Leopoldo for the European indirect frontier.

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Providing our partners with the tools they need to support their customers through whatever challenges arise within their own organizations—from communication and collaboration to data access and integrity—has and always will be top priority for TBI.

We have an entire team dedicated to supporting mobility sales specifically—from pre-sales quoting to porting and implementation of both hardware and solutions, the TBI back office team has what it takes to enable smooth sailing for both partners and their customers, despite the potentially daunting task at hand.

Together with support from our dedicated channel providers, TBI will provide your clients with a project management solution that will coordinate, streamline and deploy mobile workforce solutions seamlessly and headache-free. Check out this month’s download for more information about mobile workforce solutions and discovery questions to help identify the best ways to help your customers.

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TBI's Emily Ball and Bryan Reynolds deliver April Channel News.

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Even before the COVID-19 pandemic, working remotely was already more popular than ever before. One Gallup survey in 2019 found that more than 40% of Americans worked from home occasionally, and in recent years, the U.S. Bureau of Labor Statistics (BLS) noted that roughly 16% of Americans (nearly 30 million people) now work remotely on a regular basis.

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This article was originally published on businesswire

Italy’s #1 Digital School Now Connecting Nearly 30 Percent of All Secondary School Teachers to Students on 8x8’s Jitsi.Org Open-source Video Conferencing Solution

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There’s never been a more important time for the channel community to care for customers.  Together, we can make an impact on a global scale. 8x8 is privileged to offer products and services that help support businesses and keep the global community connected and productive. 

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CHICAGO, IL – April 1, 2020 - TBI, the white-glove solutions delivery provider, continues to position itself at the forefront of the IT landscape through a new strategic partnership with TierPoint, a leading provider of secure, connected data center and cloud solutions at the edge of the internet. The addition of TierPoint not only provides partners secure, reliable, and connected infrastructure solutions, but also data storage, computing, and recovery.

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Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Amanda Jardine from RingCentral.

Amanda has been in the indirect channel marketing game for almost 20 years, starting out at Qwest Communications when the channel team and concept was just starting.

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A TBI Case Study

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Telecom Master Agent and technology distributor, TBI, highlights Woman of the Channel, Jessie Perchonok from TBI.

As TBI's Marketing Coordinator, Jessie is responsible for sales enablement initiatives; she provides reports, creates collateral, and keeps sales and marketing aligned.

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Disaster Recovery as a Service, or DRaaS as it is more commonly known, is an essential part of a well thought out business continuity (BC) plan. Business continuity plans refer to the systems of prevention and recovery that are put in place to deal with potential threats. I typically ask my customers if they have a disaster recovery plan in place to safeguard their key IT systems that run their business applications. There are two types of customers, the ones who understand the importance of DRaaS and business continuity and have plans in place and those that don’t understand the full scope of DRaaS and business continuity and therefore do not have plans in place to safeguard themselves against potential threats.

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In the past week, we have seen an incredible change in how the country is reacting to the pandemic. Just last week many organizations were attempting to create or solidify contingency plans “if” the need to transition to a remote workforce arose - this week, that became a reality for a large majority of organizations across the globe. From finance and marketing to technology and education, working from home has suddenly become the “new normal” for the foreseeable future, and securing your remote workforce has become a top concern.

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Telecom Master Agent and technology distributor TBI highlights Woman of the Channel, Jackie Balkus from Spectrum.

Jackie started her Telecom career in 2003 at AT&T as a Direct Sales Representative.  She has spent the last 7 years in the Channel at Spectrum Enterprise working with partners to help grow their business with Spectrum.

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All companies, including those not yet directly impacted by the COVID-19 outbreak, have a limited amount of time to make sure that they are prepared if/when the virus hits their area, maybe even directly in their organization. Right now, companies are advised to do a function-by-function audit as well as a holistic overview to identify areas needing immediate attention— addressing network security gaps, revisiting work from home policies, or tackling potential operational shortfalls, such as lack of cloud communication tools. 

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