Pandemic - What's Next for IT?

In these uncertain times, there is a lot of turmoil about how and where business will be transacted. In the channel, the telecommunications and infrastructure that run it all are being affected in a number of ways. There are challenges for businesses, whether an infrastructure is hosted on-premise or in the cloud.

One of the biggest changes for most businesses in the last two weeks is the transition of their staff from the traditional office environment to a work from home scenario. This has impacts across many facets of an organization, from the staff’s state of mind and productivity to connectivity, supporting systems and business communications/interactions. For many companies, there is a sales team that typically travels and meets with current customers and prospects face-to-face. The face-to-face meetings have now been replaced by phone calls and video conferencing.

remote-cloudWith the large influx of voice and video communication, our current telecommunication and the underlying supporting infrastructure are being pushed to new boundaries. Organizations need to quickly reassess their current needs and increase their speeds, feeds, and underlying infrastructure to accommodate the new traffic. If cloud resources like SD-WAN and cloud-based servers are being used, resources can easily be turned up. The businesses that are not using cloud resources, however, will have a harder time responding to requests for more telecommunications and infrastructure.

Most if not all businesses have closed their physical offices and have mandated that their employees work from home; many have been advised not to come back to the office, as they will be locked down with no access. There is one caveat to this rule of no entry, though; there will be at least one individual that will still need access the physical office to keep the on-site equipment up and running.

The need to move systems running on-site to the cloud or a colocation provider has never been greater. Businesses need to limit their telecommunications and Infrastructure exposure as much as possible. Now is a good time for partners to start conversations about performing an assessment of current resources and suggest a possible move to the cloud.

Considerations for those running in the cloud

  • Connectivity for all the staff now working at home
  • Security
  • Reliable Connectivity
  • Conference sharing tools to keep teams in contact
  • Productivity tools to ensure staff is getting to all required tasks to keep the business running

Considerations for those running on-premise at business location (HQ or other building)

  • Who will maintain the on-premise equipment?
  • Will parts be available for your infrastructure?
  • Will you be able to receive parts at the location?
  • Does your location have all the needed DR items to keep your systems running?
  • Power— generators if needed
  • Backups
  • Spare parts
  • Power supplies
  • Hard drives
  • Software
  • Spare machines in the event of a machine failure (server or disk array)
  • Personnel to back each other up
  • Will you be able to get to the site?

As we continue to traverse this new landscape, TBI remains committed to providing our partners with unparalleled support and relevant, timely resources. For more details about supporting your customers’ transition to a remote work environment, check out our resource page, or contact you channel manager directly.

You can also schedule time with myself or any of the other Tech Gurus for more technical support and/or insights into the solutions that will be best for specific environments.


Jim brings over 30 years of experience and has worked with fortune 100 companies to provide IT solutions that allow them to grow their business securely and cost effectively. He’s an accomplished Solution Architect working in all aspects of the IT lifecycle for business; solutions of focus include complex managed hosting, cloud, colocation and hybrid computing. You can reach Jim at or connect with him on LinkedIn.