The partnership brings real-time CX insights to TBI’s partner community.
CHICAGO, IL – TBI, the nation’s leading technology services distributor, announces the addition of Commerce.AI to their supplier portfolio. Powered by thousands of pre-built machine learning models, Commerce.AI automates the processing and extraction of CX insights from voice, chat, text and video data, making it even easier to streamline a customer’s data process.
Commerce.AI serves as a leader in activating unstructured CX data in real time. Through their AI-first platform, organizations can examine and identify potential customer experience opportunities throughout their sales processes. This platform seamlessly integrates with all major CCaaS platforms and offers a rich service wrap for partners looking to build out their AI practice.
Additional benefits customers can experience through Commerce.AI’s offerings include:
- Contact center operators can deliver a complete overall customer experience by analyzing the entire customer interaction in real time.
- Supervisors can QA 100% of customer interactions with Commerce.AI’s real-time call summary.
- BI, Data Scientists and Operations teams can leverage Commerce.AI’s 170 pre-built integrations with leading enterprise applications to automate repetitive tasks and spend more time activating and collaborating with the line of business.
- Marketing teams can generate deeper product, market, and competitive intelligence faster through Commerce.AI’s 55,000 industry-specific AI models.
“We are excited to expand our 100% Channel focused approach with our TBI Partnership. This partnership gives the TBI selling partners the ability to create stickiness and sell beyond the contact center,” said Commerce.AI’s VP of GTM, Jay Acosta.
“As the CCaaS landscape evolves and products become more a la carte as opposed to all-inclusive, TBI continues to focus on preparing our partner community for what’s coming next. Commerce.AI is a unique customer experience platform focused on AI and analytics to gain actionable insights out of a sea of unstructured data. By including previously untapped sources, they can provide a vision and understanding into not only the conversations you’re having with your customers, but also, the ones they are having without you. By pulling in data from audio, text, video and imagery posted in social and public settings, and marrying that with internal customer database and contact center analytics -- Commerce.AI is changing the game of data driven decision making,” said TBI’s Cloud Communications Architect, Thea Rasmussen.
About Commerce.AI
Commerce.AI helps activate unstructured data to build next-gen customer experiences. Their unique technology, which is powered by thousands of pre-built machine learning models, processes and extracts business insights from voice, chat, text and video data. Leveraging 100+ data integrations, Commerce.AI helps enterprises unlock opportunities across all stages of the customer experience - from consumer to customer to client. Commerce.AI was founded by MIT and Stanford Ph.D. teams whose previous company was acquired Flipkart group, later bought by Walmart as part of a $16 billion deal. For more information, visit www.commerce.ai/.
About TBI
TBI is North America’s largest privately held technology services distributor. Since 1991, TBI has assisted Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and many entrepreneurs in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, internet, data, mobility, voice, and managed services from best-in-class service suppliers to achieve clients’ desired business outcomes. Endorsed by partners as having the best back-office support in the Channel, TBI’s 75+ person team meticulously oversees partners’ projects, providing ongoing updates, and proactively handling any issues or escalations. Solution engineers and subject matter experts, along with training and an award-winning marketing team, empower its partners to be the foremost authority to advise and source all of their clients’ technology needs in over 40 countries. For more information visit www.tbicom.com and follow TBI on LinkedIn.
