The partnership brings an omnichannel cloud communications (CPaaS) platform with end-to-end customer experience capabilities to TBI’s partner community.
CHICAGO, IL – March 3, 2021 — TBI, North America’s leading technology brokerage firm, announces the addition of Infobip to their provider portfolio. Infobip offers a global, omnichannel CPaaS platform that supports communications over email, SMS, RCS, mobile app messaging, WebRTC, live-chat, voice, video, and OTT chat apps, including WhatsApp, FB Messenger, Apple Business Chat, and Google Business Messenger. Leveraging their native CPaaS platform, Infobip offers three enterprise-class SaaS offerings – CCaaS, customer engagement automation, and no-code chatbot build solutions, to address customer experience (CX) needs across a customer journey.
Infobip’s modular platform enables customers to adopt capabilities that align with their unique needs. As such, TBI’s partners can now expand their offerings with Infobip’s full stack CPaaS solutions for both SMBs and large enterprises. Supporting a mix of two deployment models – UI (for business practitioners) and API/SDK (for integrators/developers/service providers) – Infobip solutions can effectively serve the needs of various channel partner types and customer scenarios. Another unique feature is that communications can seamlessly switch/fail-over from one channel to another in contact center/marketing communication scenarios respectively. With local presence in 65+ countries, Infobip can effectively support customers with regional resources and local expertise regarding regulations, policies, customer engagement preference and more. Infobip also provides direct connectivity to a global network of 750+ mobile network operators and OTT platforms, bringing worldwide reach, offering secure, high-quality customer communications for brands across all industry verticals.
“Infobip is pleased to announce a strategic partnership with TBI and add value to their solution portfolio with our omni-channel cloud communications platform (CPaaS) that helps enterprises deliver seamless, personalized end-to-end customer experience”, said Arun Kumar, Senior Director of Strategic Partnerships & Alliances at Infobip. “We look forward to work with TBI’s agent partner network to enable their growth and strengthen their trusted advisor position with businesses through our customer engagement, contact center (CCaaS), and chatbot build solutions built on top of CPaaS platform.”
“Infobip is arguably one of the largest international CPaaS vendors in the market today, providing integrated and customized communication solutions across nearly a dozen communication channels for CCaaS, CPaaS, and Chatbot services to name a few,” said Mitchel Lenzi, TBI’s Director of Business Strategy when asked about TBI’s partnership with Infobip. “Supporting several household names, they are the trusted and go-to source for many enterprise clients’ communication needs in today’s market and a great exclusive provider to TBI for our partners to leverage as we prepare for the new-normal that will be after COVID.”
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 65+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators. Visit https://www.infobip.com/ for additional information.
TBI is North America’s largest privately held Master Agent. Since 1991, TBI has served as a technology services distributor, assisting Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and more in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients’ desired business outcomes. With a 75+ person back-office, TBI partners are fully supported by pre- and post-sales operations, commissions analysts and project managers. Solutions engineers and subject matter experts along with training and an award-winning marketing team empower its partners to be the foremost authority to advise and source all of their clients’ technology needs in over 40 countries. For more information visit www.tbicom.com and follow TBI on LinkedIn.