TBI Adds Puzzel to Provider Portfolio

The partnership brings a true European cloud contact centre solution to TBI’s partner community.

CHICAGO, IL – TBI, the nation’s leading technology brokerage firm, announces the addition of Puzzel to theirOriginal Logo provider portfolio. Puzzel is the leading European provider of cloud-based contact centre solutions. Their solutions include an omnichannel contact centre, video and screen sharing, workforce management, quality assurance and ticketing.

Headquartered in Norway, Puzzel’s solutions are used by more than 1,000 businesses across 40 different countries to manage their customer interactions. Businesses can engage with customers across voice, email, web chat, video, social media and SMS, with all interactions, customer data and insights consolidated into one unified application. Puzzel’s software is easy-to-use, quick to deploy and can be integrated with dozens of third-party apps, enabling businesses to build the perfect solution to meet their unique needs.

“Puzzel brings to TBI and its partners a true European portfolio of customer service and contact centre solutions. As the leading innovator in the CCaaS space, and with 20+ years of experience behind us, we’re a trusted provider of smart, reliable solutions that are loved by agents, customers, and businesses alike. CCaaS is a hypergrowth market that offers lots of opportunities for TBI and its partners to leverage our expertise, local presence, and customer success to win more often. We’re excited to join the TBI community and look forward to helping businesses reach their full service potential,” said Puzzel’s Partner Channel Director, Robert Wiles.

“TBI is excited to add Puzzel to our provider portfolio for our European market. We are keen to have European centric suppliers who deliver first class technologies and services like Puzzel does. With leading edge services around customer experience (CX), we know Puzzel will be a great fit for TBI’s partner base in this region. Additionally, with their extensive support team located throughout Europe, TBI partners can deliver first class CX to their customers,” said TBI’s Director of Sales, Toni Leopoldo.


About Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com/.


About TBI
TBI is North America’s largest privately held technology services distributor. Since 1991, TBI has assisted Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and more in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients’ desired business outcomes. With a 75+ person back-office, TBI partners are fully supported by pre- and post-sales operations, commissions analysts and project managers. Solutions engineers and subject matter experts along with training and an award-winning marketing team empower its partners to be the foremost authority to advise and source all of their clients’ technology needs in over 40 countries. For more information visit www.tbicom.com and follow TBI on LinkedIn