Chicago, IL, May 1, 2019—TBI, the largest, privately-owned master agent and technology distributor, announces today that they’ve signed a distribution partnership agreement with Talkdesk, an enterprise contact center platform. Talkdesk's Contact Center Platform has been named a visionary (for second year in a row) in Gartner's most recent Contact Center Magic Quadrant, as it empowers companies to make the customer experience a competitive advantage.
With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions.
"We are excited about our strategic partnership with TBI," said Jon Heaps, Vice President, Channels. "Talkdesk and TBI together will enable the channel community to help organizations make customer experience their competitive advantage. With Talkdesk's fast-growing, industry-leading channel team, TBI agents will receive best-in-class support on contact center opportunities."
A relative newer entrant to the Contact Center space, Talkdesk provides a contact center platform that lets companies communicate with their customers in any way they want, be it voice, text, SMS, live chat, or chatbot. They provide tools needed to communicate with customers and track what they’re doing to provide a better service, all while working to improve companies' management visibility and operational environments.
Talkdesk is able to offer their 100% uptime SLA by leveraging a deep network of telecom providers all over the globe and unparalleled multi-carrier redundancy. In the event of a network disruption, calls remain active and supported by Talkdesk multi-cloud diversity, distributed geographically across multiple points of presence around the globe.
“We’re thrilled to add Talkdesk, a true born in the cloud CCaaS solution provider to our portfolio,” said Mike Onystok, Sr. Vice President of TBI. “Talkdesk helps to round out our already robust CCaaS vendor offering. With the expected growth of the CCaaS market, the addition makes for big partner opportunity. Not only is it a highly lucrative sale, but it is no longer a solution solely for call centers; any business that wants to take their customer experience to the next level can benefit from a CCaaS solution.”
TBI is the nation’s leading third-party technology distributor. Since 1991, it has assisted Systems Integrators, VARs, MSPs, IT consultants and more in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, Internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients’ desired business outcomes. Through training and marketing programs focused on the benefits of technology to the business, TBI empowers its partners to be the foremost authority to advise and source all of their clients’ technology needs. With the largest back-office in the industry, TBI partners are fully supported by certified solutions engineers, pre- and post-sales operations, and project managers. For more information visit www.tbicom.com.