TBI Case Study: Skype for Business

We know IT.

We understand the pain. We’re a business too.

Two years ago, TBI was looking for ways to upgrade our Unified Communications solutions. Recognizing that our employees were operating on a number of different systems for instant messaging, screen share and video conferencing, we took a look at upgrading our messaging tools.

Some systems varied by departments, even if in the same building, and not all applications were capable of integrating with other systems. We utilized the following communication systems:

Instant Messaging
  • Big ant
  • Shortel Communicator
Screen Share
  • Citrix GoToMeeting
  • iMeet
Video Conferencing
  • iMeet
  • Citrix GoToWebinar
  • WebX

We were in need of consistency for messaging tools so all employees, both local and remote, could easily communicate on a single platform. Having Office 365 in place for email, we decided to launch Skype for Business since it was included in our subscription with no additional costs for usage.Skype for Business, TBI Case Study

Adding Skype for Business
Deployment of the solution was simple and cost-effective. Since Skype is included in the subscription and installed along with other Office applications, the only challenge we were faced with was end-user adoption. To alleviate the stress of change, we provided video tutorials to all employees with detailed instructions on how to navigate and an overview of features available. Additionally, the system is covered in all new hire orientations.

Benefits and features
Skype for Business allows TBI employees the ability to instant message anyone in the company, initiate voice calls or video conferences from within the client, share files, screen share, group chat, view real-time presence, schedule meetings and more.

Cost-effective solution for the win
As mentioned earlier, there are no additional costs associated thanks to our user-subscription with Office 365, so we only pay the monthly 365 cost for licensed users. Plus, adding or removing users is hassle-free. If needed, we can easily add members for a short-term project and once complete we turn them off, mitigating the risk of un-used licenses sitting “on the shelf.”

A better way to communicate
Overall, the company has seen an increase in productivity. By utilizing a single platform, employees are no longer waiting for an email reply or working around the various messaging tools previously in place. Remote users now feel more connected with coworkers through video chats, meetings or trainings. Troubleshooting of issues can be resolved at a faster rate with our internal IT staff and managers. Having one messaging tool allows TBI employees to collaborate more effectively, stay connected and work faster.


About TBI's IT Department
The Information Technology (IT) Department manages the technology necessary to effectively and efficiently accomplish our mission to serve the partner community. This department oversees the complete technology infrastructure supporting TBI’s Chicago offices and remote locations. It provides technology services including telecommunications; LAN/WAN networking; e-mail and web access; operating system software and equipment support; application deployment and management; servers; and troubleshooting of all technology services through HelpDesk. Additionally, the IT team proactively manages the procurement of computing equipment, software, licenses and maintenance contracts. The department also participates in the research and deployment of new technologies. 

About the Author
Emily Ball is a Marketing Coordinator at TBI. She supports strategic programs to cultivate leads, enhance agent and service provider relationships, and help propel sales. You can contact Emily at eball@tbicom.com or connect with Emily on LinkedIn.