TBI Expands Next-Gen Cloud Offerings With Contact Center Provider, Genesys

The partnership brings Genesys’ cloud solutions to TBI’s partner community.

CHICAGO, IL – September 2, 2020 -TBI, the nation’s leading technology brokerage firm, announces the addition of cloud contact center provider, Genesys, to their portfolio. Genesys Cloudtm offers next-gen cloud built from the ground up in AWS, using microservices architecture with a single pane of glass CCaaS/UCaaS platform. More than 11,000 companies in 100 countries trust Genesys for their customer experience (CX) requirements.

With the demand for Cloud Contact Center as a Service (CCaaS) predicted to double in the next five years, more businesses of all sizes and across industries are expected to move their mission-critical CX technology to the cloud. With Genesys Cloudtm, partners can help their customers to increase revenue, reduce costs and achieve higher customer satisfaction (CSat) scores than ever before. When a partner works with Genesys, they are getting the benefit of a veteran channel leadership team that understands the channel and how partners can expand their current and future books of business.


“We are thrilled to welcome TBI into our master agent portfolio,” said Geoff Chretien, VP Channel Sales, Master Agents. “They bring a segment of the Sales Partner channel to Genesys that we can’t wait to partner with to help them bring the powerful Genesys CloudTM to their customers and prospects!”

Anish Patel, Vice President of Emerging Technologies at TBI, believes Genesys to be a strong addition to the TBI provider portfolio, saying “Cloud communication solutions are prime services for our channel partners to be selling right now and Genesys presets that ideal, easy to deploy, all-in-one global cloud contact center. Businesses of all sizes can better service their customers and at a time when companies need to be hyper focused on the customer experience and staying connected.”


About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


About TBI
TBI is North America’s largest privately held Master Agent. Since 1991, TBI has served as a technology services distributor, assisting Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and more in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients’ desired business outcomes. With a 75+ person back-office, TBI partners are fully supported by pre- and post-sales operations, commissions analysts and project managers. Solutions engineers and subject matter experts along with training and an award-winning marketing team empower its partners to be the foremost authority to advise and source all of their clients’ technology needs in over 40 countries. For more information visit www.tbicom.com and follow TBI on LinkedIn