TBI Operations Spotlight: Jennifer Feuerstein

TBI’s award-winning back office is unmatched in the industry. Get to know the people who make an impact. This month we shine the spotlight on TBI's Project Coordinator, Jennifer Feuerstein. 

Tell us about your role at TBI and how long you've been with the company.20220501_140554

I started at TBI on February 7, 2022. I’m a Project Coordinator in post-sales for small businesses, and I genuinely love the work. Every day I act as the bridge between agents and vendors, all with a goal to treat everyone using a human approach. I may be requesting a contract or submitting an order. Maybe I’m troubleshooting why an installation didn’t happen. I do it all knowing I’m dealing with real people and their livelihoods, so I try to do so with patience, empathy, and a strong ethical compass.

Even working remotely, I’m dealing with a multitude of people. Whether it’s my amazing team, any of the nice people at TBI, an agent, or a vendor – there’s still a lot of personal interaction. I also have two cats that love to demand attention and have become quite popular in team meetings. I love that I can interact with them while still doing my job. Doesn’t hurt that the commute to my office upstairs is surprisingly smooth most days. Some days I do have to find a different parking spot because, again, cats.

Tell us a little-known fact about yourself.

Something people would be surprised to know about me is I’m currently studying Korean. I’m learning the language and the culture. I’ve always been interested in learning about cultures and places. I also think learning helps in customer service. You gain different perspectives about how someone may see or hear something versus what you intended. I think that really lends itself to providing excellent customer service – tailoring your service model to suit the customer. I’ve been studying Korean for two years on my own and it really is fascinating, even if I can only manage the very basics right now.

What is a fictional place you would like to visit and why?

A fictional place is a hard one to answer. As a child I was always stuck in these daydreams, creating fictional worlds. As a hobby author, I can use that to create stories as an outlet. However, now that I’m “middle-aged” and had some life experience, I like to think about where I want to be in a real sense. Fiction is great, but it’s still just fiction. Every story, regardless of media, eventually ends. So, I like to focus on the world around me and the people around me; where I am and where I want to be. Personally, that works better for me.

What show have you binge-watched lately? What did you like/dislike about it?

This one is hard as I am not really a show binger. Most of the shows I do watch, it’s because I watch them with my partner and his tastes are very different from mine. I do like a wide range of genres. I loathe every fictional military thing he watches because, having grown up in the military, I just know that’s not how it works.

When I do get a chance to binge-watch, I usually will pick something based on the blurb and just watch it. Recently, I’ve been watching a lot of Korean dramas for practice. I really liked Hotel Luna; the storyline was touching with just enough comedy to help glide through the sensitive topic. I also enjoy a few animes when I have time. Sci-Fi, horror, action, more a movie gal. I guess it depends on my mood.

What can make you instantly smile?

I like to think I smile a lot; I know I try to smile a lot. There are several things that can make me smile instantly. Animals, I love animals of all kinds. My nephews can always make me smile. When I get a touching gift from a friend that I didn’t expect. BTS makes me smile. My pets, a good joke, a great drink. Honestly, I’m smiling right now. If you smile, it changes your perception. Made a mistake? Smile at yourself and it’s a learning experience. My grandpa always said, “Life is too short to spend it unhappy.” Smile more.


Connect with Jennifer Feuerstein on LinkedIn and learn more about TBI's back-office support resources, here.