TBI Operations Team Spotlight: Erica Jones

TBI’s award-winning back office is unmatched in the industry. Get to know the people who make an impact. This month we shine the spotlight on Erica Jones, Cable Specialist. 

Tell us about your role at TBI and how long you've been with the company.IMG_3471

I have been working at TBI for just over 7 years. I am currently a Cable Specialist – Post Sales with the Operations Cable team under Julia Gomulka. My day-to-day consists of obtaining provider updates to then relay to partners, as well as tracking in Netsuite.

What is your favorite TBI story?

I really enjoyed TBI's holiday party the second year I came on to the team. It was just a fun time getting to know the coworkers that I work with on a daily basis, along with meeting face-to-face for the first time with the ones that work remotely. I'm not a very outgoing person but it was genuinely a good night just talking and laughing with everyone.

Do you have any notable goals, accomplishments, or purchases that you have made outside of work while working at TBI? 

I never traveled much as I child- not even within the states. I have had a goal to travel more throughout the country as well as worldwide.  Since working at TBI, I have slowly started to visit more states and have visited a couple of countries. I’m not yet a world traveler but, one day soon, I hope to be.

Tell us an interesting fact about yourself.

For my senior project in college, I built a working vibration alarm system.  Also, in some of my spare time, I love to try different recipes that I find on Instagram and TikTok. 

What is one thing that can instantly make your day better?

Seeing my son’s smile. Whether in person or on a picture, it instantly brightens my day. He has always been the background on my work laptop, so anytime I move a window he’s right there to make me smile.


Connect with Erica on LinkedIn and learn more about TBI's back-office support resources, here.