Blog

The Power of AT&T with ACC Business

ACComplish more by plugging into AT&T with ACC Business.

ACC Business is a specialized brand from AT&T that combines exceptional service with a flexible suite of IP, data, cloud and voice offerings. We have become one of the nation’s most successful communications providers working exclusively with agents to deliver specialized solutions and cover the entire marketplace. We work closely with our agents to care for our customers by providing tailored communication solutions and responsive service.

Extraordinary Service Delivery

Agents bring their customers to ACC Business because we have a reputation for creating the right solution and then delivering and maintaining the service dependably. We do this by providing our agents with a dedicated team, including an agent manager and technical expert. This approach allows us to understand each customer’s budget and technical needs and allows us to recommend the best solutions.

We provide live Tier 2 Technical Support giving agents and customers pre-sale, point-of-sale, provisioning, and post-sale support. Our Maintenance Support is available 7 days a week, and our Customer Care professionals, based in Rochester, NY, answer the toll-free number live.

To deliver an exceptional experience we provide agents with the following services and support:
  • Dedicated Agent Managers
    • Single point of contact
    • End-to-end project responsibility
  • Dedicated technical experts
  • Training and education
    • Web-based training modules available 24×7
  • Integrated quotation and ordering on-line for AT&T Dedicated Internet as sold by ACC Business (ADI)
  • Automated order processing
  • Online account management
    • Order status
    • Project milestones
    • Provisioning status
  • Live customer support
    • Call answer time 19 seconds (average)

AT&T Global Support

All of ACC Business’ services run on the AT&T Global Network. This is one of the most acclaimed networks in the world. It includes extensive wireless and wired access capabilities, as well as one of the world’s most advanced and powerful IP backbones. The AT&T Global Network carries 168 petabytes of data traffic on an average business day. The backbone network carries a full range of IP-based services, including wireless data, business video, data and voice services, and private line traffic. The AT&T Global Network also incorporates Multi-protocol Label Switching (MPLS), which supports a full range of applications over a single
IP network infrastructure with the highest levels of service quality.

The reliability and performance of the AT&T Global Network is continually displayed at www.att.com/ipnetwork

IP, Data, Cloud and Voice Services

ACC Business creates tailored solutions for customers that enhance the effectiveness and reliability of IP, data, cloud and voice services.

chart-5

Download ACC Highlight Sheet

 

 

 

 

Learn more about AT&T solutions
offered through ACC Business here.

 

 

About ACC Business

ACC Business is a boutique, solution provider-only brand from AT&T. Solution providers earn residual commissions on a flexible and powerful suite of our IP, data, cloud and voice solutions. They own the customer experience, while ACC Business simplifies customer billing and support.