No matter what type of business your company conducts, even if it is technology-based, your business can benefit from an outside set of eyes. The technology and data surrounding cybersecurity are constantly changing and evolving. This means that while you may have some of the most brilliant tech minds around grinding out your code, their focus is not necessarily security -- and the result is vulnerability.
It’s interesting to note that device loss accounts for 41% of breaches, compared with 25% that derived from hacking and malware, according to Trend Micro. Overall, there has been a 300% increase in mobile device OS vulnerabilities since 2011, and businesses are realizing the increasingly critical need to protect the company—and customer data. As networking environments have evolved, IT departments adapted to growing security threats in mobile devices. Cabir, the first virus that infected smartphones, reared its ugly head in 2004, and by the time iPhones and other smartphones emerged, a whole new generation of security woes had been born.
Although unified communications (UC) systems and contact center solutions have previously been thought of as separate entities, cloud technology has increasingly facilitated collaboration between the two. The Cloud removed the restrictions of on-prem hardware which enables the contact center solution's remarkable versatility and fluidity - both crucial strengths required to provide the increasingly personalized and convenient services demanded by customers in the digital age.
As you continue to evolve your portfolio to keep up with the evolution of technology, learning how to bundle next-gen technologies, such as network and Unified Communication (UC), can help you make a more organic transition to selling digital transformation solutions, which can be easier to manage and scale as you grow your business.