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In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.

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As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.

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A majority of companies have some sort of firewall. Many feel a false sense of protection and don’t even know the potential risks of insufficient armor. 

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It’s hard to believe the second quarter is already upon us. No doubt you’ve finalized your goals for 2018 and are eager to start putting those plans into motion. Whether your initiatives include investing in new staff, expanding your technology portfolio or developing a marketing strategy, TBI can help you achieve those goals.

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One of the least liked phrases around here is digital transformation. What does it mean? It’s so nebulous and doesn’t attach any particular technology or pain point when using it. We talk about the customer’s digital journey and it means something different for every company and every “owner” of said journey.

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It’s (still) an exciting time to be in the mobile business. The demand for fast, intelligent devices at end users’ fingertips has continued to increase from over a decade ago when the smartphone was first introduced.

So, if you aren’t currently offering mobile solutions or want to enhance your practice, what options do you have? There are several ways to go about growing your mobile practice, so we’ve outlined a few to get you started.

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Trends in mobility and IoT are leading to more data, how does this create opportunity in the channel?

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TBI recently held its quarterly all company meeting where executives and other department heads recapped our successes from last year and plans for 2018. It’s remarkable how far our organization has come in the last 12 months. 

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