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As we say goodbye to another impactful year for the indirect channel, a sense of excitement transpires when we think about the coming year and ask ourselves: What’s in store for 2018?

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The size of one’s business has become a good measure for cloud purchasing behavior. Whether an enterprise, mid-market or small business, some sort of cloud will be purchased. What were the trends we saw in cloud purchase behavior this past year and what do we predict for 2018? Download our guide to find out.

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We’re quickly moving right into 2018, and if you haven’t broached the subject of budgeting and projects slated for next year with your customers, your time to get in as their tech consultant of record is rapidly closing. It’s important to remember the perspective of your contacts. Pending their title CIO, CFOs, CISO, CMOs and/or IT Directors, they all have very different agendas. Schedule time now, find out what their priorities are and how you are equipped to handle them.

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This is SD-WAN in a nutshell: it transforms the delivery of Wide Area Network (WAN) services to business users, improving connectivity and WAN management. Research firms forecast a continued bright future for SD-WAN and its near-primacy in the network services market.

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This article was originally published on Channelnomics.

Channel partners play strong role in the cloud world

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Succeeding in an unprecedented time in channel.

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In 2017, Unified Communications as a Service (UCaaS) will continue as one of the top trends shaping the market for business communications services. Businesses of all sizes, notably SMBs, are shifting their focus from being actively interested in UCaaS as an alternative to on premise solutions, to officially adopting UC as a hosted service.

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Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center. 

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