TBI Blog

TBI Blog

Recent Posts

Do you want fries with that? It’s a cross sell that we’re all familiar with. You placed your order and now you’re being asked if you want a side of something else. There is a reason that major corporations use this popular tactic – it works. You’re already a customer, they have you there, and when ask if you want something else, you realize that you just might.  

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Businesses have seen big benefits from UCaaS over the past year, with many of your own customers using UCaaS to stay connected and productive. More and more, companies are recognizing the value in easy to deploy cloud solutions due to their cost savings and scalability.

Now that your customers have deployed UCaaS, what other cloud offerings could help their business? Two key solutions that you should be talking about are contact center as a service (CCaaS) and communication platform as a service (CPaaS)

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Gartner published a report, “The Future of Network Security Is in the Cloud,” which describes the concept of the secure access service edge, or SASE (pronounced “sassy”).  The strategy behind SASE is for businesses to protect their digital transformation with cloud-based, software-defined secure access.
As a partner, it is important for you to be discussing this methodology with your customers because according to Gartner, 40% of businesses will adopt SASE by 2024. With fully remote workforces, a greater number of endpoints and increasing threats, SASE brings the latest evolution in cybersecurity with the ability to converge your customers’ SD-WAN and security solutions into a single platform. Benefits include:
  • Scalability
  • Cost savings
  • Ease of management
  • Coupling of services
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Edge computing is expected to see explosive growth over the next decade with research predicting the market will increase to $43.4 billion by 2027, up 37.4% since 2019.* More and more of your clients will be processing their data closer to the edge to improve latency, allow for better application performance and reduce the need for more data storage. These benefits can not only help businesses with their services and operations, but also can be necessary to remain competitive.
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TBI is a Verizon Platinum Partner, meaning our agents receive higher compensation, less restrictions, additional Verizon resources, exclusive trainings and access to sales enablement tools. TBI partners have the ability to sell the entire Verizon portfolio: wireline, enterprise, SLED, government, and you guessed it, WIRELESS.

Adding Mobility to Your Portfolio, A TBI an Verizon Playbook Increasing Value to Your Business covers what’s new in mobility and how to gain further access into your customer accounts through “pair with” wireline solutions.

With 5G being accessible in 1,800 cities and to 200 million people, now is the time to lead with wireless. The guide covers mobility sales as it relates to solutions for:

  • Primary
  • 4G LTE Backup/failover
  • Out of band: connection/access
  • VoIP
  • Mobile devices/access
  • Endpoint security/management

We have an incredible mobility team comprised of sales operations, solution engineers and subject matter experts. Download our playbook to see how much money you can be making with mobility. 

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We hear it all the time – it’s not if a business will fall victim to a cyber attack but when. As the working world has moved from the controlled office environment to remote models, security is a major IT topic, bringing major opportunity for partners. Customers are looking for effective cybersecurity that they can quickly and easily deploy while still providing air-tight protection. A recent study found that 7 in 10 organizations are looking to increase their investments in security technologies.

To meet growing business needs and demand, providers continue to develop more desirable security solutions, offering cloud-based services and utilizing advanced technologies, incorporating AI and zero trust capabilities. Keeping up with all that is happening in cybersecurity can be daunting and in some cases, nearly impossible.

Download TBI’s security eBook to get everything you need to know now about what is happening now and how to thrive in the new world of cybersecurity. The eBook includes -

  • 2020 Forecasting
  • Top Data Breaches
  • Impact of COVID-19
  • Remote Work Risk Factors & Recommendations
  • Trending Solutions & Spending
  • Security Must-Haves
  • Industry Targets
  • Discovery Questions
  • Recommended Providers
  • Security Resources Cheat Sheet

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COVID-19 has led to an onslaught of cyber security incidents, forcing organizations to act swiftly to protect themselves. As the threat landscape evolves, so do the security solutions. Are you up to date on the latest?

Security solutions are seeing an upgrade, incorporating cutting edge technologies. Artificial intelligence and machine learning are now being baked into security services, helping to identify and respond to threats faster than humanly possible. Endpoint detection and response (EDR) services now offer greater monitoring through extensions from network to the cloud, and managed detection and response (MDR) offerings are available as SaaS options for even quicker deployment. Authentication technology has also seen advancements, using new user identification methods to verify secure access. Many businesses are embracing the zero trust model leading providers to create stricter controls and micro-segmentation features.

Download this free white label doc to inform your customers about what is available now and how these solutions can keep their business secure. Brand with your own logo and contact information.

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Businesses across all industries are dealing with cybersecurity concerns right now as the threat landscape continues to increase and hackers only become more aggressive. Three of the most targeted sectors are finance, healthcare and retail, due to their handling of valuable personal data. With cybersecurity being a top priority for customers and prospects within these industries, there is opportunity for you as a selling agent – if you can speak their language.


It is important to understand the unique challenges and requirements businesses within these industries are facing, such as PCI DSS in retail or HIPAA in healthcare, to show that you are familiar with their needs and can present the right solutions.


Download now three free vendor-agnostic, white label documents specific to finance, healthcare and retail, with each piece providing industry insights and top solutions. Easily customize this turnkey sales collateral by simply adding your own logo and contact information

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Arm yourself in the field with a complete set of security battlecards. Educate yourself and your customers on security options to keep their business protected. Focusing on top solutions, each battlecard provides an overview of the product, add-on solutions, provider shortlists, ideal customers and discovery questions to lead sales discussions.

Collection includes updated versions of existing security battlecards and four NEW solutions, including:

  • Cybersecurity Training & Compliance NEW
  • Distributed Denial of Service (DDoS)
  • Endpoint Security
  • Identity Access Management (IAM) NEW
  • Managed Detection and Response (MDR) NEW
  • Managed Firewall & Next-Gen Firewall (NGFW)
  • Penetration Testing & Vulnerability Scans
  • Security Information & Events Monitoring (SIEM) NEW

Use these materials to speak knowledgeably on each topic, provide your customers with straightforward information and speed up the sales cycle.

Download the Complete Set of Security Battlecards.

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Security shortfalls have been front and center, exposed by the new work from home environment as opportunistic hackers create a massive increase in threats and security incidents. Many businesses need help to assess their current security measures and know what actions need to take place in order to keep employees and their business safe. As you have conversations around security, giving businesses easily digestible information and straightforward action plans is the most effective approach. 

Download this Securing a Remote Workforce white label document and have an informational packet to hand over to customers and prospects around cyber security, branded with your own logo and contact information. Material includes the different perspectives of employer versus employee and how they each play a role in keeping businesses secure in a WFH environment. It also addresses five top security concerns for remote workers and how to circumvent each. Plus, get easy to follow tips for properly handling infrastructure at the home and at the office to support a safe and productive remote workforce. The packet includes a step-by-step guide from TBI’s Tech Gurus team, a team of certified solutions engineers, architects and subject matter experts, on how to prepare for, defend against and recover from a cybersecurity event.

Download Securing a Remote Workforce.

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With Infrastructure as a Service (IaaS) being the second largest market segment in cloud services (behind SaaS) and the market with the highest growth rate according to Gartner, partners have a lot of opportunity and need to become comfortable selling this valuable cloud offering. The diversity of IaaS solutions can bring benefits to multiple organizations by eliminating the need to physically manage and maintain infrastructure onsite or in a data center.

This download breaks down how IaaS differs from other cloud models, what is involved when discussing IaaS and a list of trusted providers. Get key talking points to easily speak to why your customers need IaaS and the questions that you should be asking to get conversations moving.

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When cybersecurity events occur, they can have major - even devastating - effects on your customer’s business. Preparedness and prevention are key, but the number of protections and cybersecurity recommendations can be overwhelming. Where should your customer start? What if an attack or threat still happens, what do they do?

TBI’s Tech Gurus put together a simple step-by-step cybersecurity events plan to address each phase within an occurrence – prepare, defend, recover. Get a straightforward outline of recommended actions and specific solutions to address what is happening at each level, from protecting and detecting to responding and remedying. Have a handy shortlist of what solutions are best.

Download the Cybersecurity Events document for a quick reference guide to protect customers from cybersecurity occurrences.

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Call centers are key players in ensuring a positive experience for customers and prospects. In today’s world, people expect quick and easy access to what they need, and it is essential to the customer relationship.

However, situations occur outside a business’ control, like unexpected high call volume or natural disasters and emergencies, that cause delays or disruptions in call center responsiveness – leading to dissatisfied customers and lost sales. All businesses need to have a plan in place for when the unexpected occurs.

TBI offers call center services on-demand to help businesses on an as needed basis. Our team will work with you to determine your needs and what makes the most sense for your business. You will continue to have insight and control over all activity with detailed tracking and reporting.

Download our Call Center On-Demand sheet to learn more.

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Providing our partners with the tools they need to support their customers through whatever challenges arise within their own organizations—from communication and collaboration to data access and integrity—has and always will be top priority for TBI.

We have an entire team dedicated to supporting mobility sales specifically—from pre-sales quoting to porting and implementation of both hardware and solutions, the TBI back office team has what it takes to enable smooth sailing for both partners and their customers, despite the potentially daunting task at hand.

Together with support from our dedicated channel providers, TBI will provide your clients with a project management solution that will coordinate, streamline and deploy mobile workforce solutions seamlessly and headache-free. Check out this month’s download for more information about mobile workforce solutions and discovery questions to help identify the best ways to help your customers.

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Even before the COVID-19 pandemic, working remotely was already more popular than ever before. One Gallup survey in 2019 found that more than 40% of Americans worked from home occasionally, and in recent years, the U.S. Bureau of Labor Statistics (BLS) noted that roughly 16% of Americans (nearly 30 million people) now work remotely on a regular basis.

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Today’s workloads and application demands require networks to be configured for prioritization as well as easy and quick access to clouds and colocation. IaaS refers to cloud-based infrastructure resources delivered to organizations via virtualization technology that helps build and manage servers, network, operating systems, and data storage. It eliminates the need for remote access hardware, helps with data replication and virtual access, offers security options, and provides an operational expense model.

This download will provide insight into three real-world scenarios to help illustrate the benefits of IaaS for small to mid-sized businesses.


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As the next decade begins to unfold, digital transformation conversations will pivot to the change experience—improving the move to the cloud and what it means for organizations as a whole, their network and data, as well as both employees and customers. We’re already seeing technologies such as AI and machine learning taking the lead by automating specific business functions and making strides to improve process and overall experiences.

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Start talking CPaaS. This cloud-based platform will enable your customers to add real-time communications features to their own applications. CPaaS is a platform or sandbox that applies to communication applications. This helps companies communicate with their customer while creating a better customer experience through their existing application. Traditionally, App first companies (ex. Uber) were using this solution but now we are seeing non App first companies (ex. healthcare companies using app for medical records) using CPaaS. Apps are becoming the best way for companies to put a message out or interact with their customers which is why CPaaS is becoming a more important conversation in the channel. Watch this quick video about CPaaS to help you start the conversation today. 

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Introduce Blockchain and enhance your reputation as a trusted advisor by protecting your customers’ data. This solution is a framework that is used to power other services; It is an architecture in which information is transferred, shared, secured and verified. Educate yourself on what makes up blockchain, Distributed Ledger Technology (DLT) and open up the conversation with your customers today. Here's how to get started.

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Demand for digitalization comes from all ends of an organization and is changing the way technology decisions have traditionally been made. There are outside factors and business unit influences that affect how technology is consumed, internally; just as a downed network affects an entire organization, a dysfunctional integration between a CRM and an email automation platform affects productivity, and degradation of phone and voice services affects the customer experience. Ultimately, these afflictions lead to loss in revenue.

As more companies migrate their infrastructures to the cloud and adopt software-as-a-service models, decisions surrounding data transportation, collaboration, and access are now involving the full executive team in the decision-making process; therefore, it’s imperative to speak the stakeholders’ language to get them on-board with your proposed solution, invested in the purchase and become a champion on your behalf.

Technology purchases no longer sit solely with IT; it’s marketing, business intelligence, sales and even HR that often hold the proverbial purse strings. To address executive level priorities – identifying new revenue streams, automation, customer and employee satisfaction and overall growth, – we’re breaking down key considerations from all potential decision makers to help you engage in a conversation around business outcomes, clearly understand how proposed solutions can further respective agendas, and deliver on overall company goals.

Download this white paper to understand how to address all stakeholders at the buying table.

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