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5 Days, 5 Takeaways – Recap of TBI’s BIG Event 2020

TBI hosted our fifth annual BIG Event on August 17th through 21st. Not only was this year bigger than ever – 5 days, 30+ sessions, 40+ providers – it was completely virtual! Taking place for a couple hours each day throughout the week, we addressed some of the biggest IT topics concerning businesses right now. Each day focused on a different subject – Emerging Tech & Mobility, Cybersecurity, Cloud, Cloud Communications and Collaboration, and Next Gen Networking. Partners were able to maximize their time by attending the sessions of their choice and booking 1on1 meetings directly with providers. In case you were not able to attend or missed a session, we’ve made replays available here. If you want the opportunity to connect with a specific provider, reach out to your Channel Manager to facilitate a meeting.

Reflecting on this year’s BIG Event, we put together five key takeaways, one for each day of the event.
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Let’s be very clear - hackers do not discriminate. They’re after any and every opportunity to snatch data, make money, disrupt business and cause chaos. In case you missed it at TBI’s BIG Event 2020, a white hat hacker showed us exactly how easy it is to hack into a device during Hold My Beer While I Hack This Smartphone – watch here. Businesses big and small can fall prey, and you and your customers need to be aware. So far this year, we’ve seen some big-name companies, with presumable top-notch security, become victims. The pandemic seems to be a catalyst for many of the biggest breaches that have taken place in 2020. Check out some of the most headline grabbing examples of the reality and severity of cyberattacks.

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A huge cybersecurity problem facing many businesses, even large corporations, is the lack of a strong cybersecurity workforce. A report shared by Security Magazine found that 76% of cybersecurity leaders believe their company is lacking cybersecurity skills, and there are over 314,000 unfilled cybersecurity jobs in the US according to Cyber Seek. In an alarming prediction from Cybersecurity Ventures, unfilled cybersecurity jobs around the world are only expected to increase, reaching 3.5 million by 2021, up from 1.5 million in 2015.

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The FBI reports a 300-400% increase in cybersecurity incidents since the pandemic began and Google reveals 18 million COVID-related phishing emails are now being blocked, daily. Risks and threats have rapidly multiplied as hackers prey on disenfranchised organizations and unplanned remote work. Most businesses today have security baked into their IT plans, but those plans need to be re-evaluated and assessed on an ongoing basis.

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As many people practice social distancing and in some cases isolation, technology has proven our greatest ally, keeping us connected person to person and business to consumer. Before the pandemic, people were already engaging with companies across multiple channels, by voice, text, chat, video, and social media, growing accustomed to choosing how we want to engage and getting a quick response. Now, as people are dispersed and businesses shut down, albeit temporary, these multi-channel communications have become vital. Companies and organizations have been resourceful during these uncertain times, exploring new outlets, some even changing business models as they move quickly to communicate in real-time with customers, employees and associates.

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A Fast-Growing, Global Trading Platform

IQ Option is one of the world’s fastest-growing online trading platforms. Since it began in 2014, it has expanded rapidly and now has more than 41 million members, and sees more than a million trades each day. It offers its members the opportunity to trade contracts for difference (CFD) on stocks, options, commodities, and cryptocurrencies, among other options, and it continues to introduce new products to allow its clients to diversify their investment portfolios.

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The response and urgency with which we all had to react to COVID-19 came on quickly. Suddenly, we found ourselves having to ramp up an offsite workforce, testing company productivity, IT teams and infrastructure. While some had remote employees or work from home policies, a completely remote workforce and IT infrastructure operating out of office was not a fully baked plan for most.

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This article was originally published on Nextiva's blog.

The mission of Nextiva is to power human connection. One way we’ve done this is to partner with the United Way to bring people together for their communities. Using our proven VoIP platform, we’ve powered two phone banks on opposite sides of the country.

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This article was originally published on Nextiva's blog. 

As the company rated the best business phone service by U.S. News, and after 12 years of serving businesses all over the country, we’re getting a ton of calls asking for guidance on how to enable employees to work from home and keep remote teams connected.

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When cybersecurity events occur, they can have major - even devastating - effects on your customer’s business. Preparedness and prevention are key, but the number of protections and cybersecurity recommendations can be overwhelming. Where should your customer start? What if an attack or threat still happens, what do they do?

TBI’s Tech Gurus put together a simple step-by-step cybersecurity events plan to address each phase within an occurrence – prepare, defend, recover. Get a straightforward outline of recommended actions and specific solutions to address what is happening at each level, from protecting and detecting to responding and remedying. Have a handy shortlist of what solutions are best.

Download the Cybersecurity Events document for a quick reference guide to protect customers from cybersecurity occurrences.

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Call centers are key players in ensuring a positive experience for customers and prospects. In today’s world, people expect quick and easy access to what they need, and it is essential to the customer relationship.

However, situations occur outside a business’ control, like unexpected high call volume or natural disasters and emergencies, that cause delays or disruptions in call center responsiveness – leading to dissatisfied customers and lost sales. All businesses need to have a plan in place for when the unexpected occurs.

TBI offers call center services on-demand to help businesses on an as needed basis. Our team will work with you to determine your needs and what makes the most sense for your business. You will continue to have insight and control over all activity with detailed tracking and reporting.

Download our Call Center On-Demand sheet to learn more.

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This article was originally published on businesswire

Italy’s #1 Digital School Now Connecting Nearly 30 Percent of All Secondary School Teachers to Students on 8x8’s Jitsi.Org Open-source Video Conferencing Solution

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There’s never been a more important time for the channel community to care for customers.  Together, we can make an impact on a global scale. 8x8 is privileged to offer products and services that help support businesses and keep the global community connected and productive. 

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The IaaS market is projected to post a CAGR of 31.45% between 2020-2024. (Market Reports World)

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As the next decade begins to unfold, digital transformation conversations will pivot to the change experience—improving the move to the cloud and what it means for organizations as a whole, their network and data, as well as both employees and customers. We’re already seeing technologies such as AI and machine learning taking the lead by automating specific business functions and making strides to improve process and overall experiences.

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Worldwide Spending on Digital Transformation Will Reach $2.3 Trillion in 2023 (IDC)

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Start talking CPaaS. This cloud-based platform will enable your customers to add real-time communications features to their own applications. CPaaS is a platform or sandbox that applies to communication applications. This helps companies communicate with their customer while creating a better customer experience through their existing application. Traditionally, App first companies (ex. Uber) were using this solution but now we are seeing non App first companies (ex. healthcare companies using app for medical records) using CPaaS. Apps are becoming the best way for companies to put a message out or interact with their customers which is why CPaaS is becoming a more important conversation in the channel. Watch this quick video about CPaaS to help you start the conversation today. 

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Introduce Blockchain and enhance your reputation as a trusted advisor by protecting your customers’ data. This solution is a framework that is used to power other services; It is an architecture in which information is transferred, shared, secured and verified. Educate yourself on what makes up blockchain, Distributed Ledger Technology (DLT) and open up the conversation with your customers today. Here's how to get started.

 

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At one Midwest wealth management company, there’s no need for clients to travel far to meet with their financial advisors.

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Based in Southern Pines, North Carolina, First Bank is a community bank with more than 100 branch locations in the Carolinas. Since 1935, a deep commitment to its clients’ best interests has kept the bank growing. Today, with more than 1,000 employees and $6.1 billion in assets, First Bank is one of North Carolina’s largest financial institutions. 

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