In the technology world, change is the only constant. And in recent years, there have been two major changes that have rocked the industry: cloud computing and edge computing. So what are these two trends, and how do they differ? More importantly, how do they work together to provide the best possible experience?
Recent Posts
Delivering a secure, compelling user experience with edge compute
Cybersecurity challenges in 2022 and beyond
The acceleration of digital and remote work adoption has influenced the global Infrastructure-as-a-Service (IaaS) market. Analysts estimate it will grow at a CAGR of 24.9% between 2022 and 2027, reaching a value of almost USD 360.58 billion by 2027. 1
IaaS is essential for modern organizations as it ensures infrastructure flexibility and interoperability. IaaS enables data to be accessed anywhere and anytime, while network, compute, and storage resources can be quickly scaled and easily adapted to an organization’s operational needs. Without needing to make large up-front investments into hardware, businesses can optimize their IT spend and channel funds to other business processes. This model makes IaaS the right fit for both small businesses and mid-size enterprises. The implementation of IaaS solutions is simple, but most organizations need the assistance of a trusted service provider. Channel partners have a key role in enabling businesses to adopt modern cloud-based solutions and modernize their IT.
When the effects of COVID-19 hit hard in March 2020, businesses had to make a lot of decisions very quickly. Many of those decisions were related to IT — how businesses could enable communications and collaboration across an entirely, or almost entirely, remote workforce almost overnight.
SolarWinds, the Colonial Pipeline, JBS. . . cyberattacks continue to make headlines, bringing greater threat to businesses, your customers and you. When a breach happens, it can be devastating to any organization, big or small. So, what responsibility do you have as a partner to help keep your customers protected? Some might say a great deal, given that businesses depend on you to help and advise them.
Along with focusing on your customers’ growing IT needs and challenges, it will serve you well to be talking security throughout your conversations, even if it is not your focus or primary business.
The partnership brings BluIP’s unique cloud offerings to help TBI partners better serve industry needs.
CHICAGO, IL – June 2, 2021 — TBI, the nation’s leading technology brokerage firm, announces the addition of BluIP to their provider portfolio. BluIP specializes in vertical specific cloud solutions to address the many deficiencies created by large scale deployments of popular enterprise systems, such as Microsoft OFC365 Teams Calling, Cisco Contact Center, and GoogleCCAI.
Do you want fries with that? It’s a cross sell that we’re all familiar with. You placed your order and now you’re being asked if you want a side of something else. There is a reason that major corporations use this popular tactic – it works. You’re already a customer, they have you there, and when ask if you want something else, you realize that you just might.
Tech Gurus, John Romeo and Jim Bowers, explore how security plays into your customers’ contact center solutions.
This article was originally posted on Verizon.com.
Adversity often carries the seeds of innovation, and at a time when many customer experiences are redirected to digital channels by necessity, new ideas are forming that demonstrate how to exceed customer expectations through automation and intelligence.
With online shopping, remote collaboration and remote customer service channels surging during COVID-19, the time to invest in digital-learning tools and solutions is now. If you're looking to exceed customer expectations, here are five avenues to consider.
What customers are telling us . . . and what it could mean for you.
Following a challenging 2020, businesses are looking to transform in large part due to COVID-19, their ability to adapt to and leverage new technologies. To understand the role of 5G technology and its use cases that are being implemented today and are valuable in driving businesses forward, Verizon Business commissioned a nationwide survey of 700 technology decision-makers.
Register for Avaya customer facing and solution-specific webinars focused around Avaya Cloud Office and Avaya onecloud CCaaS.
The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can be complicated for small businesses. The benefits of cloud are clear, but the business case may not be for the local school, legal or medical office, or manufacturer that has already invested in a legacy phone system. If you’re that decision maker teetering the line, consider the value of moving your business forward.
Businesses have seen big benefits from UCaaS over the past year, with many of your own customers using UCaaS to stay connected and productive. More and more, companies are recognizing the value in easy to deploy cloud solutions due to their cost savings and scalability.
Now that your customers have deployed UCaaS, what other cloud offerings could help their business? Two key solutions that you should be talking about are contact center as a service (CCaaS) and communication platform as a service (CPaaS)
Technologies advancing remote work
2021 will be a year for the enterprise (large and small) to build out or course correct what they implemented in haste due to COVID-19. We see how much technology helped and continues to help us navigate the pandemic, an example being Zoom as the default “Kleenex” type reference for all video conferencing now. There is a reason why the CCaaS business is booming – many deploying it for analytics and reporting relating to workforce optimization and remote work. And why companies like Twilio have surging stock pricing due to APIs syncing communication platforms with business applications – think remote restaurant ordering, pickup and end-to-end customer/business communications.
Computing has been moving to the edge as companies recognize the benefits of processing closer to where data is generated. The number of connected devices is more than we have ever seen, propelled by remote workforces with mini computers aka smartphones on themselves at all times, demanding instant data transfers. Edge computing brings better performance capabilities, reduced network latency and bandwidth usage. In some instances, for example when involving autonomous vehicles or critical medical devices, latency can prove very dangerous, perhaps a difference in life or death, making edge computing necessary for localized data processing, allowing for faster response times and only relevant data sent back to the cloud for storage.
As edge computing becomes more necessary due to increased IoT consumption, so does the need for security. So, how do businesses address security when it comes to edge computing?
Challenge:
How to provide reliable UCaaS solutions—one that could also align with a company-wide shift to Google, which centered around the use of G Suite productivity apps, Chromebook, and Android support.
Solution:
Omnichannel Contact Center, G Suite Integration, Communications APIs
Results:
MedXM now uses a unique combination of Vonage collaboration-enhancing cloud solutions, productivity-boosting integrations, an enterprise-grade contact center solution, and contextual communications that has redefined how they communicate with members in real time.
As Vonage expands Unified Communications internationally, we've put together a list of some critical vendor questions to ask for partners to share with their prospects as they transition their customers to the cloud.
Security operations center as a service (SOCaaS) and managed detection and response (MDR) are managed cybersecurity services that provide intrusion detection of ransomware/malware and malicious activity in the network and assist in rapid incident response to eliminate those threats with concise remediation actions. Typically, SOCaaS and MDR combine with technology solutions that have outsourced security analysts to extend security technologies and team.
Cloud-first readiness meant business as usual when 90% of employees switched to remote working.
The distributed workforce is here.
Remote work has arrived. Even before COVID-19, researchers were predicting that by 2025, 70% of the workforce would work remotely for at least five days each month.1 Today, of course, many businesses have gone 100% remote, 100% of the time, albeit by necessity. And employees, by all reports, love it. A full 86% of the time, employees who have been given the option of working from anywhere will seize the opportunity.2
