The FBI reports a 300-400% increase in cybersecurity incidents since the pandemic began and Google reveals 18 million COVID-related phishing emails are now being blocked, daily. Risks and threats have rapidly multiplied as hackers prey on disenfranchised organizations and unplanned remote work. Most businesses today have security baked into their IT plans, but those plans need to be re-evaluated and assessed on an ongoing basis.
As many people practice social distancing and in some cases isolation, technology has proven our greatest ally, keeping us connected person to person and business to consumer. Before the pandemic, people were already engaging with companies across multiple channels, by voice, text, chat, video, and social media, growing accustomed to choosing how we want to engage and getting a quick response. Now, as people are dispersed and businesses shut down, albeit temporary, these multi-channel communications have become vital. Companies and organizations have been resourceful during these uncertain times, exploring new outlets, some even changing business models as they move quickly to communicate in real-time with customers, employees and associates.
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The response and urgency with which we all had to react to COVID-19 came on quickly. Suddenly, we found ourselves having to ramp up an offsite workforce, testing company productivity, IT teams and infrastructure. While some had remote employees or work from home policies, a completely remote workforce and IT infrastructure operating out of office was not a fully baked plan for most.
This article was originally published on Nextiva's blog.
The mission of Nextiva is to power human connection. One way we’ve done this is to partner with the United Way to bring people together for their communities. Using our proven VoIP platform, we’ve powered two phone banks on opposite sides of the country.
This article was originally published on Nextiva's blog.
As the company rated the best business phone service by U.S. News, and after 12 years of serving businesses all over the country, we’re getting a ton of calls asking for guidance on how to enable employees to work from home and keep remote teams connected.
When cybersecurity events occur, they can have major - even devastating - effects on your customer’s business. Preparedness and prevention are key, but the number of protections and cybersecurity recommendations can be overwhelming. Where should your customer start? What if an attack or threat still happens, what do they do?
TBI’s Tech Gurus put together a simple step-by-step cybersecurity events plan to address each phase within an occurrence – prepare, defend, recover. Get a straightforward outline of recommended actions and specific solutions to address what is happening at each level, from protecting and detecting to responding and remedying. Have a handy shortlist of what solutions are best.
Download the Cybersecurity Events document for a quick reference guide to protect customers from cybersecurity occurrences.
Call centers are key players in ensuring a positive experience for customers and prospects. In today’s world, people expect quick and easy access to what they need, and it is essential to the customer relationship.
However, situations occur outside a business’ control, like unexpected high call volume or natural disasters and emergencies, that cause delays or disruptions in call center responsiveness – leading to dissatisfied customers and lost sales. All businesses need to have a plan in place for when the unexpected occurs.
TBI offers call center services on-demand to help businesses on an as needed basis. Our team will work with you to determine your needs and what makes the most sense for your business. You will continue to have insight and control over all activity with detailed tracking and reporting.
Download our Call Center On-Demand sheet to learn more.
This article was originally published on businesswire
Italy’s #1 Digital School Now Connecting Nearly 30 Percent of All Secondary School Teachers to Students on 8x8’s Jitsi.Org Open-source Video Conferencing Solution
There’s never been a more important time for the channel community to care for customers. Together, we can make an impact on a global scale. 8x8 is privileged to offer products and services that help support businesses and keep the global community connected and productive.
The IaaS market is projected to post a CAGR of 31.45% between 2020-2024. (Market Reports World)
As the next decade begins to unfold, digital transformation conversations will pivot to the change experience—improving the move to the cloud and what it means for organizations as a whole, their network and data, as well as both employees and customers. We’re already seeing technologies such as AI and machine learning taking the lead by automating specific business functions and making strides to improve process and overall experiences.
Worldwide Spending on Digital Transformation Will Reach $2.3 Trillion in 2023 (IDC)
Start talking CPaaS. This cloud-based platform will enable your customers to add real-time communications features to their own applications. CPaaS is a platform or sandbox that applies to communication applications. This helps companies communicate with their customer while creating a better customer experience through their existing application. Traditionally, App first companies (ex. Uber) were using this solution but now we are seeing non App first companies (ex. healthcare companies using app for medical records) using CPaaS. Apps are becoming the best way for companies to put a message out or interact with their customers which is why CPaaS is becoming a more important conversation in the channel. Watch this quick video about CPaaS to help you start the conversation today.
Introduce Blockchain and enhance your reputation as a trusted advisor by protecting your customers’ data. This solution is a framework that is used to power other services; It is an architecture in which information is transferred, shared, secured and verified. Educate yourself on what makes up blockchain, Distributed Ledger Technology (DLT) and open up the conversation with your customers today. Here's how to get started.
At one Midwest wealth management company, there’s no need for clients to travel far to meet with their financial advisors.
Based in Southern Pines, North Carolina, First Bank is a community bank with more than 100 branch locations in the Carolinas. Since 1935, a deep commitment to its clients’ best interests has kept the bank growing. Today, with more than 1,000 employees and $6.1 billion in assets, First Bank is one of North Carolina’s largest financial institutions.
This is the final post in a three-part series where we’re taking a closer look at various cloud-related solutions, what’s trending, and partner expectations as we head into 2020.
By 2020, the number of connected devices across all technologies will reach nearly 21 billion. -Gartner
This is the second in a three-part series that will run monthly through the end of the year where we’ll be taking a close look at various cloud-related solutions, what’s trending, and partner expectations as we head into 2020.
It’s common knowledge that cyberattacks are increasing in frequency every year, and companies of all sizes are continuing their migration to the cloud at a record-setting pace; as a result, while these are not a new phenomenon, both cloud accounts and credentials have become the primary targets for black hat hackers.