TBI Blog

TBI Blog

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The size of a business has quickly become a good measure of how they will go about purchasing cloud applications. Whether your customer is an enterprise, mid-market or small business, there is a high likelihood they will be making some sort of cloud purchase based on the reality of today’s business environment.

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Cloud computing continues to make market inroads: Public clouds are ubiquitous and the market for multicloud and hybrid solutions is on track to grow billions over the next several years.  However adopting a “one size fits all” approach to cloud can result in frustrations and cost overruns.  The overlapping nature of public, hosted private and on-premise clouds — can make it difficult to determine the right home for your applications.

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TBI offers you access to top rated CCaaS players from all of Gartner’s Magic Quadrants. Each one offers you a little something different, work with TBI to find the best solution for your customer. Here is what we like most about these Magic Quadrant players.

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Start providing cloud “as a service” solutions like Backup as a Service (BaaS) Disaster Recovery as a Service (DRaaS) and Business Continuity (BCaaS). Not only are these incredibly effective in making sure your clients’ business operations are protected and uninterrupted, they’re easy avenues to help ease, sometimes otherwise hesitant, business owners into moving over to a cloud solution model.

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Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.

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Succeeding in an unprecedented time in channel.

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As more of your customers’ businesses shift to cloud, the opportunity for you to complement network solutions is with cloud migration, managed infrastructure and application access. Download our guide to learn what customers to target and questions to ask to uncover cloud opportunities.

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The master agent now offers partners the ability to sell Expereo’s expansive Global Coverage.

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In 2017, Unified Communications as a Service (UCaaS) will continue as one of the top trends shaping the market for business communications services. Businesses of all sizes, notably SMBs, are shifting their focus from being actively interested in UCaaS as an alternative to on premise solutions, to officially adopting UC as a hosted service.

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Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center. 

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Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.

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Although enterprises across the world greatly differ, both culturally and operationally, a commonality they share is the need to connect their disparate workforces. Now more than ever, we’re seeing a sharp, global rise in telecommuting, with 34 percent of business stating that over half of their full-time employees will be working remotely by 2020. While this has benefitted businesses by opening the doors to worldwide talent, it has also created more opportunity for partners to drive new revenue streams from UCaaS.

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Failure paves the road to success. The best way to learn is to make mistakes and build off them to ensure they’re not repeated. While this is true, not enough is said about lessons learned from others’ mistakes. Case in point, there is much partners can take away from Amazon’s public cloud outage last month.

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Leading Third-party Distributor to Offer Evolve IP’s Full Suite of Award-winning Cloud Computing and Cloud Communications Services

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In our line of business, it’s nearly impossible to make it through a work day without reading an article about how IT spending on cloud is accelerating or how more workloads are being moved to cloud environments. We all know how great cloud is and the benefits it can bring to a business, but contrary to popular belief, it’s not always the sole answer. In some cases, including colocation is necessary to ensure the best business outcomes for your customers.

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If you haven’t heard it already from your end customers and prospects, get ready! The workforce of today is increasingly mobile, with 3.7 million employees (a whopping 2.8 percent of the workforce) working from home at least half the time.i And as Bring Your Own Device (BYOD) and telecommuting policies are put in place on a grand scale, the demand for unified collaboration and communications (UC&C) solutions is fiercer than ever.

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The technology landscape is evolving rapidly, as is the complexity of the solutions within it. With more businesses moving their workloads to cloud environments, larger opportunities are emerging for channel partners to throw their hats into the ring and earn residual income. Originally published in Comcast's Newsletter, The Download, Comcast, one of TBI's most prominent vendor partners, outlines the various cloud models and how to best advise your clients.

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The fast-paced technology landscape is ever changing, and as product sets continue to narrow and end users become more connected than ever before, it’s crucial to understand where the market is headed. Based off what we saw in 2016, here are common business challenges and solutions worth addressing with your customers at the beginning of next year. These range from easy-to-sell products that lead to greater sales to emerging technologies that will spark interest and truly add value.

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Southwest Airlines suffered an outage in July, grounding its fleet nationwide and cancelling more than 2,300 flights. The culprit was determined to be a lone router at Southwest’s Love Field data center, causing an estimated $54mm outage cost to the company according to The Dallas Morning News.

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40% of businesses do not reopen after a disaster. Protect your customers from catastrophes with the right Disaster Recovery solution, whether it is on or off-premise, physical or virtual, Disaster Recovery as a Service (DRaaS) can restore normal operations in minutes. Download our selling guide and learn how to start the conversation with your customers.

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