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For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.

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Hosted servers are virtualized computers that are used for various functions such as file storage, applications, large databases and other network functions. Hosted servers allow the customer to own space that is reserved for their business. There are a few options customers can choose from, and it really depends on their business needs and management preferences. Watch the training video to better understand options for hosted servers, customer profiles to target and discovery questions to ask to close the sale.

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Whether SMB or enterprise, businesses are moving their hardware and IT infrastructure to the cloud. Cloud migration requires customers to plan strategically - help them understand solutions, considerations for environments (public, private or hybrid) and service delivery options.

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Everyone talks about ‘cloud’ and defines it in their own way. Because of the various definitions and interpretations, the topic of cloud has become an instant eye-roll or sense of boredom when brought up.

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In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.

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As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.

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This article was originally published on the 8x8 blog.

Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.

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With the migration of applications to the cloud, the need for secure, scalable and easy-to-manage connections to them is an increasing reality. To date, connectivity providers have taken the following approaches to building their connections to the world’s largest cloud service providers:

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As the IT teams within our customers’ organizations execute their digital transformations, the big question about migrating to the cloud has changed from, “Should we?,” to “How fast can we get there?”. As the pace of change accelerates, it creates new challenges that are leading many customers to develop a multi-cloud strategy.

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Trends in mobility and IoT are leading to more data, how does this create opportunity in the channel?

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With the recent passing of the Modernizing Government Technology Act, it will not just be government increasing their investment in new technologies in 2018. There is no better time than now to work with customers as they migrate workloads to the cloud. Download our guide to learn what to sell now that will open the door to more sales and will build your cloud solution funnel.

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The size of a business has quickly become a good measure of how they will go about purchasing cloud applications. Whether your customer is an enterprise, mid-market or small business, there is a high likelihood they will be making some sort of cloud purchase based on the reality of today’s business environment.

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Cloud computing continues to make market inroads: Public clouds are ubiquitous and the market for multicloud and hybrid solutions is on track to grow billions over the next several years.  However adopting a “one size fits all” approach to cloud can result in frustrations and cost overruns.  The overlapping nature of public, hosted private and on-premise clouds — can make it difficult to determine the right home for your applications.

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TBI offers you access to top rated CCaaS players from all of Gartner’s Magic Quadrants. Each one offers you a little something different, work with TBI to find the best solution for your customer. Here is what we like most about these Magic Quadrant players.

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Start providing cloud “as a service” solutions like Backup as a Service (BaaS) Disaster Recovery as a Service (DRaaS) and Business Continuity (BCaaS). Not only are these incredibly effective in making sure your clients’ business operations are protected and uninterrupted, they’re easy avenues to help ease, sometimes otherwise hesitant, business owners into moving over to a cloud solution model.

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Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.

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Succeeding in an unprecedented time in channel.

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As more of your customers’ businesses shift to cloud, the opportunity for you to complement network solutions is with cloud migration, managed infrastructure and application access. Download our guide to learn what customers to target and questions to ask to uncover cloud opportunities.

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The master agent now offers partners the ability to sell Expereo’s expansive Global Coverage.

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In 2017, Unified Communications as a Service (UCaaS) will continue as one of the top trends shaping the market for business communications services. Businesses of all sizes, notably SMBs, are shifting their focus from being actively interested in UCaaS as an alternative to on premise solutions, to officially adopting UC as a hosted service.

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