Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center.
Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.
Although enterprises across the world greatly differ, both culturally and operationally, a commonality they share is the need to connect their disparate workforces. Now more than ever, we’re seeing a sharp, global rise in telecommuting, with 34 percent of business stating that over half of their full-time employees will be working remotely by 2020. While this has benefitted businesses by opening the doors to worldwide talent, it has also created more opportunity for partners to drive new revenue streams from UCaaS.
Failure paves the road to success. The best way to learn is to make mistakes and build off them to ensure they’re not repeated. While this is true, not enough is said about lessons learned from others’ mistakes. Case in point, there is much partners can take away from Amazon’s public cloud outage last month.
Leading Third-party Distributor to Offer Evolve IP’s Full Suite of Award-winning Cloud Computing and Cloud Communications Services
In our line of business, it’s nearly impossible to make it through a work day without reading an article about how IT spending on cloud is accelerating or how more workloads are being moved to cloud environments. We all know how great cloud is and the benefits it can bring to a business, but contrary to popular belief, it’s not always the sole answer. In some cases, including colocation is necessary to ensure the best business outcomes for your customers.
If you haven’t heard it already from your end customers and prospects, get ready! The workforce of today is increasingly mobile, with 3.7 million employees (a whopping 2.8 percent of the workforce) working from home at least half the time.i And as Bring Your Own Device (BYOD) and telecommuting policies are put in place on a grand scale, the demand for unified collaboration and communications (UC&C) solutions is fiercer than ever.
The technology landscape is evolving rapidly, as is the complexity of the solutions within it. With more businesses moving their workloads to cloud environments, larger opportunities are emerging for channel partners to throw their hats into the ring and earn residual income. Originally published in Comcast's Newsletter, The Download, Comcast, one of TBI's most prominent vendor partners, outlines the various cloud models and how to best advise your clients.
The fast-paced technology landscape is ever changing, and as product sets continue to narrow and end users become more connected than ever before, it’s crucial to understand where the market is headed. Based off what we saw in 2016, here are common business challenges and solutions worth addressing with your customers at the beginning of next year. These range from easy-to-sell products that lead to greater sales to emerging technologies that will spark interest and truly add value.
Southwest Airlines suffered an outage in July, grounding its fleet nationwide and cancelling more than 2,300 flights. The culprit was determined to be a lone router at Southwest’s Love Field data center, causing an estimated $54mm outage cost to the company according to The Dallas Morning News.
40% of businesses do not reopen after a disaster. Protect your customers from catastrophes with the right Disaster Recovery solution, whether it is on or off-premise, physical or virtual, Disaster Recovery as a Service (DRaaS) can restore normal operations in minutes. Download our selling guide and learn how to start the conversation with your customers.
With cybersecurity concerns growing across virtually every industry, it’s critical for you as a consultant to be able to point your customers to best protection. According to the Information Systems Audit and Control Association’s (ISACA) 2015 Global Cybersecurity Status Report, only 38 percent of worldwide organizations claim they are prepared to handle a sophisticated cyberattack, meaning your customers are likely vulnerable.
Communicating is an essential part of any office environment. But technology, processes and individual choices can get in the way. As cloud applications are exploding in popularity among businesses both large and small, business communications are moving to the cloud.
We know IT.
We understand the pain. We’re a business too.
Two years ago, TBI was looking for ways to upgrade our Unified Communications solutions. Recognizing that our employees were operating on a number of different systems for instant messaging, screen share and video conferencing, we took a look at upgrading our messaging tools.
This article was originally published on The VAR Guy.
The growth of cloud services is driving a massive appetite for reliable and secure connections. Current spending on cloud services and managed hosting is more than $180 billion. By 2018, IDC FutureScape predicts at least half of IT spending will be cloud based. VARs and MSPs that are watching their traditional hardware-based margins shrink should consider that by selling cloud connectivity solutions, they are replacing lost revenue or even creating a net add.
Collaboration has evolved drastically over the past several years due to the proliferation of unified communications, conferencing and collaboration tools. Learn how your customers can utilize these tools to improve business practices.
Tired of allocating huge amounts of your IT budget to managing desktops when it could be done more effectively and at less cost via the cloud? Take advantage of this primer on DaaS (Desktop-as-a-Service) and see if a NaviSite DaaS solution is right for your customers.
We know IT.
We understand the pain. We’re a business too.
Trends and selling through the channel.
A report by Technavio, Global Contact Center Market for 2015-2019, shares that the American contact center market will exceed $5 Billion by 2019, growing at a CAGR of over 7%.