The partnership brings real-time CX insights to TBI’s partner community.

CHICAGO, IL – TBI, the nation’s leading technology services distributor, announces the addition of Commerce.AI to their supplier portfolio. Powered by thousands of pre-built machine learning models, Commerce.AI automates the processing and extraction of CX insights from voice, chat, text and video data, making it even easier to streamline a customer’s data process.

Are your customers ready to support a hybrid workforce?

Google and Economist Impact recently completed a survey which says 75 percent of respondents believe hybrid/flexible work will be standard practice within their organizations in the coming three years.¹

Working with remote teams and allowing for flexible schedules requires robust communication and collaboration tools. In addition to reliable, instantaneous conversations and multichannel messaging, asynchronous features will be critical to successful information exchanges.

Unified communications (UC) technologies are essential to support ongoing digital transformation. To maintain productivity, creativity and team engagement, as well as exceptional customer experience, it’s important to partner with the right UC vendor to support your customers’ needs.

Discover how UNIVERGE BLUE® can reimagine your customers’ businesses through hybrid working.

Just twenty years ago, Unified Communications as a Service, otherwise known as UCaaS, referred mostly to voice solutions and was only seen as a replacement for traditional phone services. However, it has since transformed to include a suite of business communication solutions, including phone, email, voice messaging, and conferencing. As these tools are being utilized in a variety of industries and businesses, the UCaaS market is becoming more lucrative than ever.

Employee experience and customer experience. Both have changed dramatically over the past year and will continue to evolve at a rapid pace.

That’s why we launched XCaaS - a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

8x8 XCaaS delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

Do you want fries with that? It’s a cross sell that we’re all familiar with. You placed your order and now you’re being asked if you want a side of something else. There is a reason that major corporations use this popular tactic – it works. You’re already a customer, they have you there, and when ask if you want something else, you realize that you just might.  

There’s never been a more important time for the channel community to care for customers.  Together, we can make an impact on a global scale. 8x8 is privileged to offer products and services that help support businesses and keep the global community connected and productive. 

Unified Communications (UC) solutions provide a rich platform for collaboration and integrations and a smarter way to interact seamlessly by bringing together physical and virtual experiences while simultaneously reducing costs and enabling flexible expansions across all verticals.

With global trends focused on “smart” services, automation, and enhanced customer experiences, manufacturing, retail and finance remain among the fastest growing segments of UCaaS adopters in the U.S. Download this guide to learn more about the how customers in these spaces can benefit from adopting or upgrading to a new UCaaS solution.

This is the first in a three-part series that will run monthly through the end of the year where we’ll be taking a close look at various cloud-related solutions, what’s trending, and partner expectations as we head into 2020.

Q4 is upon us, and we’re entering the home stretch for the year—and the decade. Businesses of all sizes are looking back on 2019 to audit crucial infrastructure and evaluate performance and cost-effectiveness to inform both their short-term organizational investments as well as long-term planning.

Although unified communications (UC) systems and contact center solutions have previously been thought of as separate entities, cloud technology has increasingly facilitated collaboration between the two. The Cloud removed the restrictions of on-prem hardware which enables the contact center solution's remarkable versatility and fluidity - both crucial strengths required to provide the increasingly personalized and convenient services demanded by customers in the digital age.  

As you continue to evolve your portfolio to keep up with the evolution of technology, learning how to bundle next-gen technologies, such as network and Unified Communication (UC), can help you make a more organic transition to selling digital transformation solutions, which can be easier to manage and scale as you grow your business.

TBI and 8x8 are committed to making the sale of UCaaS and CCaaS both easy and profitable.

TBI and 8x8's leadership teams recently met at TBI HQ for a strategy session about making our relationship stronger than ever. We are focused on streamlining pre- and post-sales operations, improving response times, and providing partners the resources they need, when they need them. From executive alignment and sales leadership to training excellence and marketing support, it's never been a better time to sell 8x8.

Unified communications as a Service (UCaaS) delivers a wealth of advantages in productivity and collaboration by integrating voice, chat, video/audio conferencing, faxing, and email. These benefits, though, come with several security challenges and often include mandatory industry standards that must be adhered to. 

October 2017, Synergy Research reported that the UCaaS market is accelerating at an annualized rate of 29%, as strong UCaaS adoption continues to drive the market. Once seen as technology for improved communication, UCaaS is now viewed as a platform that helps increase productivity. The resulting increase in revenue from this improved productivity is one of the main drivers accelerating the growth of the UCaaS in mid-market and enterprises businesses.

While most businesses have adopted some type of cloud-based technology, not all of them have implemented a unified multi-media communications platform that integrates phones, chat, email, web conferencing, and file sharing into a single cloud-based platform. UCaaS offers many benefits such as mobility, improved voice quality and exceptional reliability that Broadsoft predicts more than half of all organizations will adopt by 2020.

The Golden Age of Communication

The market for UCaaS has made a fairly dramatic evolution over the past decade; most businesses are aware of the benefits of cloud options from a TCO perspective and are considering future migrations. However, many businesses also express concerns regarding the risks and challenges associated with a move to the cloud especially those larger in size. More specifically, organizations with more intricate IT and telecom environments often delay cloud adoption, due to existing premise-based UC investments.

For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.

As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.

This article was originally published on the 8x8 blog.

Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.

With the recent passing of the Modernizing Government Technology Act, it will not just be government increasing their investment in new technologies in 2018. There is no better time than now to work with customers as they migrate workloads to the cloud. Download our guide to learn what to sell now that will open the door to more sales and will build your cloud solution funnel.