This article was originally published on Nextiva's blog.
The mission of Nextiva is to power human connection. One way we’ve done this is to partner with the United Way to bring people together for their communities. Using our proven VoIP platform, we’ve powered two phone banks on opposite sides of the country.
This article was originally published on Nextiva's blog.
As the company rated the best business phone service by U.S. News, and after 12 years of serving businesses all over the country, we’re getting a ton of calls asking for guidance on how to enable employees to work from home and keep remote teams connected.
Call centers are key players in ensuring a positive experience for customers and prospects. In today’s world, people expect quick and easy access to what they need, and it is essential to the customer relationship.
However, situations occur outside a business’ control, like unexpected high call volume or natural disasters and emergencies, that cause delays or disruptions in call center responsiveness – leading to dissatisfied customers and lost sales. All businesses need to have a plan in place for when the unexpected occurs.
TBI offers call center services on-demand to help businesses on an as needed basis. Our team will work with you to determine your needs and what makes the most sense for your business. You will continue to have insight and control over all activity with detailed tracking and reporting.
Download our Call Center On-Demand sheet to learn more.
Conan entertains millions of people and takes the show on the road. Production staff and broadcast partners stay connected thanks to Nextiva.
Goldberg Hedgefund is a financial services business based in Heath, TX that provides short-term small business loans. Goldberg switched to Nextiva Business Communication Suite for its business phone service and CRM needs, resulting in a 227% increase in monthly loans originated over the first 6 months using the platform.
TBI and 8x8 are committed to making the sale of UCaaS and CCaaS both easy and profitable.
TBI and 8x8's leadership teams recently met at TBI HQ for a strategy session about making our relationship stronger than ever. We are focused on streamlining pre- and post-sales operations, improving response times, and providing partners the resources they need, when they need them. From executive alignment and sales leadership to training excellence and marketing support, it's never been a better time to sell 8x8.
Last year, the term ‘digital transformation’ was viewed as just a buzz word. In 2018, it became much more than that; it is now a term used to describe technology changes, typically involving some type of virtualization – be it cloud migration, layered applications, security upgrades, etc.
No more 3rd parties, no more workarounds. TBI is the only Master Agent that enables partners to work directly with Verizon Wireless.
October 2017, Synergy Research reported that the UCaaS market is accelerating at an annualized rate of 29%, as strong UCaaS adoption continues to drive the market. Once seen as technology for improved communication, UCaaS is now viewed as a platform that helps increase productivity. The resulting increase in revenue from this improved productivity is one of the main drivers accelerating the growth of the UCaaS in mid-market and enterprises businesses.
While most businesses have adopted some type of cloud-based technology, not all of them have implemented a unified multi-media communications platform that integrates phones, chat, email, web conferencing, and file sharing into a single cloud-based platform. UCaaS offers many benefits such as mobility, improved voice quality and exceptional reliability that Broadsoft predicts more than half of all organizations will adopt by 2020.
The Golden Age of Communication
The market for UCaaS has made a fairly dramatic evolution over the past decade; most businesses are aware of the benefits of cloud options from a TCO perspective and are considering future migrations. However, many businesses also express concerns regarding the risks and challenges associated with a move to the cloud especially those larger in size. More specifically, organizations with more intricate IT and telecom environments often delay cloud adoption, due to existing premise-based UC investments.
For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.
In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.
As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.
This article was originally published on the 8x8 blog.
Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.
Over the past several years, the balance of power has shifted from the seller to the buyer as the digital consumer took to the Internet and took control of the transaction process. Armed with Apple’s iPhone, the first true consumer smartphone arriving in 2007, retail and other B2C industries were forever turned upside down. It wasn’t until a few years later, however, that that smartphone impact was felt in the corporate space.
It’s (still) an exciting time to be in the mobile business. The demand for fast, intelligent devices at end users’ fingertips has continued to increase from over a decade ago when the smartphone was first introduced.
So, if you aren’t currently offering mobile solutions or want to enhance your practice, what options do you have? There are several ways to go about growing your mobile practice, so we’ve outlined a few to get you started.
With the recent passing of the Modernizing Government Technology Act, it will not just be government increasing their investment in new technologies in 2018. There is no better time than now to work with customers as they migrate workloads to the cloud. Download our guide to learn what to sell now that will open the door to more sales and will build your cloud solution funnel.
Cloud computing continues to make market inroads: Public clouds are ubiquitous and the market for multicloud and hybrid solutions is on track to grow billions over the next several years. However adopting a “one size fits all” approach to cloud can result in frustrations and cost overruns. The overlapping nature of public, hosted private and on-premise clouds — can make it difficult to determine the right home for your applications.
Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.
