TBI Blog

TBI Blog

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Employee experience and customer experience. Both have changed dramatically over the past year and will continue to evolve at a rapid pace.

That’s why we launched XCaaS - a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

8x8 XCaaS delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.99% uptime SLA.

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