Download TBI's Contact Center Comparison guide to learn our best-of-breed CCaaS providers and understand their differences and positioning.
Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center.
Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.
Failure paves the road to success. The best way to learn is to make mistakes and build off them to ensure they’re not repeated. While this is true, not enough is said about lessons learned from others’ mistakes. Case in point, there is much partners can take away from Amazon’s public cloud outage last month.
Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.
Leading Third-party Distributor to Offer Evolve IP’s Full Suite of Award-winning Cloud Computing and Cloud Communications Services
In our line of business, it’s nearly impossible to make it through a work day without reading an article about how IT spending on cloud is accelerating or how more workloads are being moved to cloud environments. We all know how great cloud is and the benefits it can bring to a business, but contrary to popular belief, it’s not always the sole answer. In some cases, including colocation is necessary to ensure the best business outcomes for your customers.
If you haven’t heard it already from your end customers and prospects, get ready! The workforce of today is increasingly mobile, with 3.7 million employees (a whopping 2.8 percent of the workforce) working from home at least half the time.i And as Bring Your Own Device (BYOD) and telecommuting policies are put in place on a grand scale, the demand for unified collaboration and communications (UC&C) solutions is fiercer than ever.