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This article was written by Zane Long, SVP Global Channel Sales, RingCentral

Today, engaging with customers over digital channels is crucial to business success. Almost 70% of the North American population is online. Social media, internet surfing, mobile and desktop messaging apps have woven themselves into our daily lives. In as little as five years, a customer’s options to communicate with businesses have increased significantly. Long gone are the days when you called a company, left a message, and never received a response. Nowadays, customers expect to communicate in a way that is most convenient for them.

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TBI is committed to providing our partners with valuable information that helps drive sales and grow their businesses. We surveyed hundreds of customers from several of our large partners, asking them about their current technology and future needs. We talked about everything from their technology assessment cycle to their disaster recovery plans.

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Software Defined Secure Branch is a purpose built solution designed for businesses and organizations with complex multi-location IT management needs and the desire for more visibility, security protection, and control of their network. Once in place, it helps keep the network secure and accessible through a combination of simplified management, the intuitive software defined wide area network (SD-WAN) solution, and security.

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It’s apparent that U.S. organizations have accepted that cloud is here to stay; A recent analysis from Maverick Research found that more than 80% of CIOs estimate that more than half of their business will be conducted on cloud infrastructure by 2020, and roughly the same number predicted that applications supported by a SaaS platform will support more than half of their business transactions.

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TBI and 8x8 are committed to making the sale of UCaaS and CCaaS both easy and profitable.

TBI and 8x8's leadership teams recently met at TBI HQ for a strategy session about making our relationship stronger than ever. We are focused on streamlining pre- and post-sales operations, improving response times, and providing partners the resources they need, when they need them. From executive alignment and sales leadership to training excellence and marketing support, it's never been a better time to sell 8x8.

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Unified communications as a Service (UCaaS) delivers a wealth of advantages in productivity and collaboration by integrating voice, chat, video/audio conferencing, faxing, and email. These benefits, though, come with several security challenges and often include mandatory industry standards that must be adhered to. 

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Since the mid-90’s, most organizations—even SMB—have deployed firewalls as a standard security tool, which begs the question, why does a customer need a next generation firewall (NGFW) as opposed to their current (and potentially less expensive) firewall?

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You’ve probably heard the term multi-cloud environment tossed around a lot lately, but do you really understand what it is?

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Preparing for 2019 Sales in the Channel.

The rise of IoT, emerging technologies and increased demand for edge computing will present new security and data center challenges. Conversations will begin taking a different shape starting 2019.

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Introduce Backup as a Service and enhance your reputation as a trusted advisor by protecting your customers’ data. The BaaS conversation can lead into a disaster recovery plan, bundle with other cloud commute services,
technical support and possibly managed services. Here's how to get started.

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Assessing storage solutions? What’s the best fit for your customer? A fully managed cloud-based solution? On-prem and managed in-house? Or a mix of the two?

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How channel partners can alleviate cloud adoption and migration pain.

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Navisite, LLC, a part of Spectrum Enterprise, is a leading international provider of managed cloud services with a focus on three core areas.

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While most businesses have adopted some type of cloud-based technology, not all of them have implemented a unified multi-media communications platform that integrates phones, chat, email, web conferencing, and file sharing into a single cloud-based platform. UCaaS offers many benefits such as mobility, improved voice quality and exceptional reliability that Broadsoft predicts more than half of all organizations will adopt by 2020.

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The Golden Age of Communication

The market for UCaaS has made a fairly dramatic evolution over the past decade; most businesses are aware of the benefits of cloud options from a TCO perspective and are considering future migrations. However, many businesses also express concerns regarding the risks and challenges associated with a move to the cloud especially those larger in size. More specifically, organizations with more intricate IT and telecom environments often delay cloud adoption, due to existing premise-based UC investments.

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For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.

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Hosted servers are virtualized computers that are used for various functions such as file storage, applications, large databases and other network functions. Hosted servers allow the customer to own space that is reserved for their business. There are a few options customers can choose from, and it really depends on their business needs and management preferences. Watch the training video to better understand options for hosted servers, customer profiles to target and discovery questions to ask to close the sale.

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Whether SMB or enterprise, businesses are moving their hardware and IT infrastructure to the cloud. Cloud migration requires customers to plan strategically - help them understand solutions, considerations for environments (public, private or hybrid) and service delivery options.

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Everyone talks about ‘cloud’ and defines it in their own way. Because of the various definitions and interpretations, the topic of cloud has become an instant eye-roll or sense of boredom when brought up.

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In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.

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