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Introduce Backup as a Service and enhance your reputation as a trusted advisor by protecting your customers’ data. The BaaS conversation can lead into a disaster recovery plan, bundle with other cloud commute services,
technical support and possibly managed services. Here's how to get started.

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Assessing storage solutions? What’s the best fit for your customer? A fully managed cloud-based solution? On-prem and managed in-house? Or a mix of the two?

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How channel partners can alleviate cloud adoption and migration pain.

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Navisite, LLC, a part of Spectrum Enterprise, is a leading international provider of managed cloud services with a focus on three core areas.

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While most businesses have adopted some type of cloud-based technology, not all of them have implemented a unified multi-media communications platform that integrates phones, chat, email, web conferencing, and file sharing into a single cloud-based platform. UCaaS offers many benefits such as mobility, improved voice quality and exceptional reliability that Broadsoft predicts more than half of all organizations will adopt by 2020.

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The Golden Age of Communication

The market for UCaaS has made a fairly dramatic evolution over the past decade; most businesses are aware of the benefits of cloud options from a TCO perspective and are considering future migrations. However, many businesses also express concerns regarding the risks and challenges associated with a move to the cloud especially those larger in size. More specifically, organizations with more intricate IT and telecom environments often delay cloud adoption, due to existing premise-based UC investments.

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For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.

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Hosted servers are virtualized computers that are used for various functions such as file storage, applications, large databases and other network functions. Hosted servers allow the customer to own space that is reserved for their business. There are a few options customers can choose from, and it really depends on their business needs and management preferences. Watch the training video to better understand options for hosted servers, customer profiles to target and discovery questions to ask to close the sale.

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Whether SMB or enterprise, businesses are moving their hardware and IT infrastructure to the cloud. Cloud migration requires customers to plan strategically - help them understand solutions, considerations for environments (public, private or hybrid) and service delivery options.

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Everyone talks about ‘cloud’ and defines it in their own way. Because of the various definitions and interpretations, the topic of cloud has become an instant eye-roll or sense of boredom when brought up.

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In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.

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As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.

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This article was originally published on the 8x8 blog.

Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.

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With the migration of applications to the cloud, the need for secure, scalable and easy-to-manage connections to them is an increasing reality. To date, connectivity providers have taken the following approaches to building their connections to the world’s largest cloud service providers:

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As the IT teams within our customers’ organizations execute their digital transformations, the big question about migrating to the cloud has changed from, “Should we?,” to “How fast can we get there?”. As the pace of change accelerates, it creates new challenges that are leading many customers to develop a multi-cloud strategy.

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Trends in mobility and IoT are leading to more data, how does this create opportunity in the channel?

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With the recent passing of the Modernizing Government Technology Act, it will not just be government increasing their investment in new technologies in 2018. There is no better time than now to work with customers as they migrate workloads to the cloud. Download our guide to learn what to sell now that will open the door to more sales and will build your cloud solution funnel.

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The size of a business has quickly become a good measure of how they will go about purchasing cloud applications. Whether your customer is an enterprise, mid-market or small business, there is a high likelihood they will be making some sort of cloud purchase based on the reality of today’s business environment.

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Cloud computing continues to make market inroads: Public clouds are ubiquitous and the market for multicloud and hybrid solutions is on track to grow billions over the next several years.  However adopting a “one size fits all” approach to cloud can result in frustrations and cost overruns.  The overlapping nature of public, hosted private and on-premise clouds — can make it difficult to determine the right home for your applications.

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TBI offers you access to top rated CCaaS players from all of Gartner’s Magic Quadrants. Each one offers you a little something different, work with TBI to find the best solution for your customer. Here is what we like most about these Magic Quadrant players.

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