October 2017, Synergy Research reported that the UCaaS market is accelerating at an annualized rate of 29%, as strong UCaaS adoption continues to drive the market. Once seen as technology for improved communication, UCaaS is now viewed as a platform that helps increase productivity. The resulting increase in revenue from this improved productivity is one of the main drivers accelerating the growth of the UCaaS in mid-market and enterprises businesses.
While most businesses have adopted some type of cloud-based technology, not all of them have implemented a unified multi-media communications platform that integrates phones, chat, email, web conferencing, and file sharing into a single cloud-based platform. UCaaS offers many benefits such as mobility, improved voice quality and exceptional reliability that Broadsoft predicts more than half of all organizations will adopt by 2020.
The Golden Age of Communication
The market for UCaaS has made a fairly dramatic evolution over the past decade; most businesses are aware of the benefits of cloud options from a TCO perspective and are considering future migrations. However, many businesses also express concerns regarding the risks and challenges associated with a move to the cloud especially those larger in size. More specifically, organizations with more intricate IT and telecom environments often delay cloud adoption, due to existing premise-based UC investments.
For 45 years, Mitel has made a name for itself as a leader in business communications. But did you know Mitel is the #1 global leader in unified communications and #2 in global UCaaS seats? In this article, Five Good Reasons to Re-Connect with MiCloud, we reveal how channel partners today can build more effective cloud sales strategies with MiCloud solutions and Mitel’s improved channel partner program.
In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.
As customers begin to transition their voice solutions into a virtual environment with UCaas, it is the perfect opportunity for you to identify other solutions their business can benefit from. Leverage this map of discovery questions to help you determine what other solutions you can offer to help optimize your customers’ business.
This article was originally published on the 8x8 blog.
Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means I know how painful it is to manage the ever-increasing volume of channels. I also know the productivity impact on businesses that don’t help their workers manage these channels efficiently.
Over the past several years, the balance of power has shifted from the seller to the buyer as the digital consumer took to the Internet and took control of the transaction process. Armed with Apple’s iPhone, the first true consumer smartphone arriving in 2007, retail and other B2C industries were forever turned upside down. It wasn’t until a few years later, however, that that smartphone impact was felt in the corporate space.
It’s (still) an exciting time to be in the mobile business. The demand for fast, intelligent devices at end users’ fingertips has continued to increase from over a decade ago when the smartphone was first introduced.
So, if you aren’t currently offering mobile solutions or want to enhance your practice, what options do you have? There are several ways to go about growing your mobile practice, so we’ve outlined a few to get you started.
With the recent passing of the Modernizing Government Technology Act, it will not just be government increasing their investment in new technologies in 2018. There is no better time than now to work with customers as they migrate workloads to the cloud. Download our guide to learn what to sell now that will open the door to more sales and will build your cloud solution funnel.
TBI offers you access to top rated CCaaS players from all of Gartner’s Magic Quadrants. Each one offers you a little something different, work with TBI to find the best solution for your customer. Here is what we like most about these Magic Quadrant players.
Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.
In 2017, Unified Communications as a Service (UCaaS) will continue as one of the top trends shaping the market for business communications services. Businesses of all sizes, notably SMBs, are shifting their focus from being actively interested in UCaaS as an alternative to on premise solutions, to officially adopting UC as a hosted service.
Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center.
Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.
Although enterprises across the world greatly differ, both culturally and operationally, a commonality they share is the need to connect their disparate workforces. Now more than ever, we’re seeing a sharp, global rise in telecommuting, with 34 percent of business stating that over half of their full-time employees will be working remotely by 2020. While this has benefitted businesses by opening the doors to worldwide talent, it has also created more opportunity for partners to drive new revenue streams from UCaaS.
International opportunities in the channel are on the rise. Download our comparison guide to learn what international providers and solutions you can offer with TBI.
As mobile technologies continue to emerge and evolve, businesses will invest more in mobility. According to Citrix, 71 percent of enterprises currently regard internal mobility as a top priority. That should come to no surprise when seeing the benefit it can bring to both employees and employers. Among many other perks, mobility enables employees to access critical apps and data remotely, allowing them to be productive when out of the office.
Enterprise mobility is on the rise. Here are some mobility opportunities you can make more money with, along with discovery questions to start the conversation.
Suggesting VoIP solutions to companies within healthcare, finance, government, and retail is tricky. Businesses and organizations operating within these verticals are under high levels of legal scrutiny because they frequently transmit sensitive customer and patient data. In order to comply with legislation, they need a hosted voice system that uses strong cryptography and security, such as SSL/TLS or IPsec, to protect data during transmission over public networks and while at rest.