In 2017, Unified Communications as a Service (UCaaS) will continue as one of the top trends shaping the market for business communications services. Businesses of all sizes, notably SMBs, are shifting their focus from being actively interested in UCaaS as an alternative to on premise solutions, to officially adopting UC as a hosted service.
Selling partners look to TBI for unbiased Provider recommendations and advice on which carrier works to meet their customer's challenges. We use past experience, how easy it is to work with the carrier, actual service quality, deployment and end-user experience to inform partners how best to engage their customers and with what Providers.
Download TBI's Contact Center Comparison guide to learn our best-of-breed CCaaS providers and understand their differences and positioning.
Streamlined processes. Improved efficiencies. Refined manageability. What do these have in common? They all help improve the cost-effectiveness and overall customer service of a Contact Center.
Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Whether a new business or one already running a 24x7x365 operation, valuable time and money can be wasted maintaining, upgrading, and troubleshooting a contact center system. And when customers need support, if outdated technology gets in the way, businesses can lose much more than sales – they lose opportunities to build long-term customer relationships, eroding the value of your company’s most important asset: customer loyalty and the repeat business it brings.
Although enterprises across the world greatly differ, both culturally and operationally, a commonality they share is the need to connect their disparate workforces. Now more than ever, we’re seeing a sharp, global rise in telecommuting, with 34 percent of business stating that over half of their full-time employees will be working remotely by 2020. While this has benefitted businesses by opening the doors to worldwide talent, it has also created more opportunity for partners to drive new revenue streams from UCaaS.
International opportunities in the channel are on the rise. Download our comparison guide to learn what international providers and solutions you can offer with TBI.
As mobile technologies continue to emerge and evolve, businesses will invest more in mobility. According to Citrix, 71 percent of enterprises currently regard internal mobility as a top priority. That should come to no surprise when seeing the benefit it can bring to both employees and employers. Among many other perks, mobility enables employees to access critical apps and data remotely, allowing them to be productive when out of the office.