Everyone talks about ‘cloud’ and defines it in their own way. Because of the various definitions and interpretations, the topic of cloud has become an instant eye-roll or sense of boredom when brought up.
In 2017, Contact Center trends focused around data integration. In 2018, there has been a renewed emphasis on showing increased business value through the use of more intelligent contact centers. With the advent of social integration, machine learning, chat bots, and powerful analytics as part of CCaaS solutions, or as add-on solutions, contact centers are being transformed into holistic customer intelligence hubs.
It’s hard to believe the second quarter is already upon us. No doubt you’ve finalized your goals for 2018 and are eager to start putting those plans into motion. Whether your initiatives include investing in new staff, expanding your technology portfolio or developing a marketing strategy, TBI can help you achieve those goals.
One of the least liked phrases around here is digital transformation. What does it mean? It’s so nebulous and doesn’t attach any particular technology or pain point when using it. We talk about the customer’s digital journey and it means something different for every company and every “owner” of said journey.
Start 2018 off right by aligning your best practices.
Evolving your compensation structure to adapt with convergence.
We’re quickly moving right into 2018, and if you haven’t broached the subject of budgeting and projects slated for next year with your customers, your time to get in as their tech consultant of record is rapidly closing. It’s important to remember the perspective of your contacts. Pending their title CIO, CFOs, CISO, CMOs and/or IT Directors, they all have very different agendas. Schedule time now, find out what their priorities are and how you are equipped to handle them.